Company DescriptionHospitality is a work of Heart at Novotel Devonport. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.As an Assistant Manager, reporting to the Front Office Manager, you will lead the team across all areas of the Front Office, whilst supporting and coordinating with other departments. No two days are the same. You can manage your time and can handle juggling numerous tasks at once. You have an outcome-driven approach to performance and results.Your ability to surprise our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.Join us, and become a HeartistJob DescriptionSupervising and supporting guest arrivals, departures and the overall guest experienceLiaising with other departments to ensure seamless operationsCoaching, mentoring and inspiring the Front Office team to excel in their rolesAssist in driving financial performance by assisting in managing budgets, rostering, forecasting and upsellingCoordinate and support valet parking servicesResponsibility for the health and safety of all patrons, guests, and staff membersQualificationsAt least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageousProven leadership skills with the ability to mentor and motivate a teamExcellent communication, organisation and time management skillsA guest-focused mindset and a passion for creating unforgettable experiencesStrong knowledge of Opera Cloud PMSCurrent Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attainMust hold a current full Australian or International Drivers Licence. Manual licenses viewed favourably but not essential and we can help you to obtainAdditional InformationIn return we will offer youALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you.Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays.Learn Your Way-Support your career development with access to Accors industry leading training platforms.An opportunity to be part of a fun and supportive team who love what they do!Do you want to apply?We are eager to fill this role so if this sounds like the right fit for you, dont delay. We want to hear from you today!!Please send us your resume with a brief cover letter, telling us why you are the best person for the role.Please note, you require full working rights in Australia to be eligible for this position. #J-18808-Ljbffr
Job Title
Assistant Manager - Front Office