Based at Costco Wholesale Australia - Olympic ParkPosition SummaryAt Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members.We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members Costco experience one theyll remember.This role entails proactively dealing with all member enquiries coming into the Customer Care Centre from our website, or via email or telephone.Job DutiesHandling inbound member enquiries across all communication channels (phone calls, live chats and emails)De-escalating situations and offering support to membersGuiding members through navigating our websiteNavigating systems including AS400, SAP Hybris and ZendeskLiaising with other departments to obtain the best resolution for our membersGathering information for cancellations, refunds and damaged ordersWorking EnvironmentFantastic team environmentCompetitive payFree nearby parking and close proximity to a train stationFree access to our Employee Assistance ProgramGreat company benefitsAbility to operate vehicles, equipment or machineryComputer, printer, calculator, phoneNon-Essential FunctionsAssists in other areas of the department as necessaryEducation/TrainingHigher School Certificate or higherKnowledge/SkillsGoogle Suite (Docs, Sheets, Slides), AS400, excellent organisational skillsWritten and verbal communication skillsAccuracy while meeting deadlinesTeam building and personnel development skillsExperience with SAP Hybris e-commerce platform (preferred, but not required)Ability to work with minimal supervisionFlexible and able to multi-task and adapt quickly to changing priorities while working independentlyJob Ref: AU2068H.000515Location: Sydney - WestSubmitted: 12-02-2025 #J-18808-Ljbffr
Job Title
Member Care Clerk