Multiple opportunities available for people who are passionate about Customer Service, have a genuine interest to assist people and are serious about starting their career in banking. You will be required to assist customers through various tools and negotiations to find solutions in order to bring their loan, credit card or transaction account into balance. You will be an advocate for continuous improvement initiatives and be required to delight customers at every interaction!Your duties will include:Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customer''s situation.Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner.Negotiating with customers to find sustainable solutions to their financial situation.Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest.Achieve agreed key performance measures.Essential in this role:Experienced in a customer service environment, where you have serviced customers either over the phone or face to face.Excellent communication skills both written and verbal.Experience in a hardship''s role will be highly regarded.Resilience and Empathy is your key to success in this role.Key Requirements:38 hours per week working between Monday- Saturday, anywhere from 7.30am-8pm on a rotational roster.Must be able to pass a National Police History Check and 2 Referee Checks.Must be able to be located at Bedford Park.Must be able to commit to full time hours.Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Francesca Holligan on 08 8216 3517 for a confidential discussion.About the jobContract Type: TEMPORARYFocus: Corporate / Consumer BankingWorkplace Type: On-siteExperience Level: Entry LevelLocation: SturtSalary: NegotiableJob Reference: 2036870/001Date posted: 6 February 2025Consultant: Francesca HolliganCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training. #J-18808-Ljbffr
Job Title
Customer Assist Consultant