Do Work That Matters.CommBank''s Institutional Banking Client Services (IBCS) is looking for an Associate to join our operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking Services to Institutional Banking and Corporate clients.This is done by responding to Transaction Banking queries which can include Corporate Card, Account Openings/Closings and Merchant work items, emails and calls, and helping find transaction banking solutions for our valued clients. By providing timely service across these core banking products, our IBCS team provides critical service to our customers.Your Role.As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs.Our team provides support to clients across a full suite of Transaction Banking products including Corporate Cards, Corporate Accounts, Transactional Accounts, Merchant Services, and CommBiz, and we''re built to be a trusted support service to our valued Corporate or Institutional clients.Our key focus is to serve our Institutional Banking (IB) Clients by answering their queries from the early onboarding stage of their customer life cycle with the Group to the ongoing maintenance and enhancement of their CBA experience. Throughout this lifecycle, the team builds strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies.This is a great role for those looking to expand their career into Corporate Operations team, based in our CommBank Head Office or deepen your knowledge across cards, payments, merchants, or existing account-based services experience.On Any Given Day You Will:Review & respond to emails, calls, and work item queries from our customers covering many products across Transaction Banking including Corporate Cards, Account, and Merchant questions.Form relationships with clients and relationship managers while helping our customers with account maintenance and transaction banking queries.Utilize high attention to detail skills to understand how to mitigate risk or control issues.Demonstrate judgment and problem-solving by thinking ahead, anticipating questions, finding alternative solutions, and identifying clear objectives.Communicate what is relevant and important in a clear and concise manner and share information/new ideas with others.Successfully handle multiple tasks, take initiative to improve own performance, work intensely towards extremely challenging goals, and persist in the face of obstacles or setbacks.We''re Interested in Hearing from People Who Have:Experience or exposure across Transaction Banking products like cards, account adjustments/openings/closings, payments, or merchants which can be found across many environments, some may include Operations, Branch, Everyday Banking, Business Banking Contact Services, Merchants, or Direct Banking environment and are looking to expand your career into the Institutional Banking Services team by providing premium service for our customers.Other skills we look for:Experience working with Transactional Banking clients or products (such as Corporate Cards, payment, merchant solutions, account maintenance).Relevant experience in Operations or processing roles or experience in Branch Banking or Business Banking Operations.Business/Commerce or related degree is preferred.From Here, The Opportunities Are Endless.At CommBank, were committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a value-driven organization, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touchpoint, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities.We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements, and job share to name a few. Talk to us about how these arrangements might work in the role youre interested in.If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career.We''re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 19/02/2025 #J-18808-Ljbffr
Job Title
Associate - Institutional Banking Client Services