Senior IT Support AnalystAustralia''s largest public museum organisation is seeking a Senior IT Support Analyst at Museums Victoria.ABOUT MUSEUMS VICTORIA:Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.ABOUT THE POSITION:Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world''s most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book of discovery. As one of the southern hemisphere''s largest and most iconic museum organisations, we''re not just about exhibits; we''re about experiences that inspire, challenge, and amaze. From the awe-inspiring Melbourne Museum, culturally significant Immigration Museum, mind-blowing Scienceworks, and the historic Royal Exhibition Building, we''re a team that turns curiosity into reality.And guess what? We''re on the lookout for a Senior IT Support Analyst. If you''ve got the drive, the creativity, and the passion to make MV''s stories echo across the globe, keep reading. This could be your next big adventure!Some of the key duties include:Provide professional and customer-focused technical services, administration, monitoring, maintenance, support, advice and knowledge for provisioning of one or more technologies.Undertake technical investigations to resolve complex and specialised technical issues, using sound judgement to escalate as needed.Resolve, collaborate on, and escalate issues as appropriate to ICT Service Delivery Manager or relevant ICT leadership and provide appropriate and timely information and updates to stakeholders regarding progress.Apply new concepts and ideas to achieve innovative, efficient, and effective delivery of technical Services.Participate in continuous improvement activities, including development of technical and process documents.The successful applicant will have:Analytical aptitude for understanding business-critical issues and escalation processes.Strong general knowledge and troubleshooting of Microsoft stack of applications, Active Directory, Windows 10, Office 365, Endpoint Manager, Apple products, printers and peripherals.Demonstrated experience in operating within an IT support team environment and in meeting deadlines.Ability to communicate with colleagues and clients in a clear and concise manner, both verbally and in writing.Ability to effectively communicate technical information to both technical and non-technical personnel.OTHER INFORMATIONThis is a Full Time, ongoing role. The salary on offer is $74,580 (base of grade) + 11.5% superannuation.HOW TO APPLY?To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select All Jobs and click on the link for this job''s listing.To apply, please click Apply for this Job at the bottom of the job listing page.For more information about this position, please contact Peter Vella at pvella@museum.vic.gov.auPlease submit the three following three documents with your application: #J-18808-Ljbffr
Job Title
Senior IT Support Analyst