At TAL, we support our people to live their best lives with benefits that enhance work-life balance, career growth, and wellbeing. Join our high-performing, customer-focused Claims team and help Australians navigate their life insurance claims journey with confidence.Wellbeing resources support for your physical, mental, and financial healthAnnual salary reviews + bonusFamily-friendly work hours for great work-life balanceFree skin checks & flu jabsEnd-of-trip facilities (showers, lockers, bike storage)At TAL, we believe in belonging, collaboration, and recognition. We thrive on in-person connection to strengthen relationships, innovate, and solve challenges together.Job DescriptionClaims ManagementManage a portfolio of complex life insurance claims in a proactive, cost-effective manner, ensuring accurate claim assessment in line with policy terms and conditions and active engagement with key stakeholders to deliver timely outcomes for customers.This includes but is not limited to:Gathering and interpreting relevant information to form an appropriate claims strategyEffective case noting and record keeping in line with claims handling guidelinesEffective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.Adherence to the designated delegation of authority and associated processes.Assess and initiate appropriate support options tailored to the customers needs where appropriate.Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.Arrange and participate in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.Identify and escalate issues and complaints as required to ensure timely claims management and communications.Provide support to the team, providing guidance on the claims management process, procedures, contract requirements, role modelling effective case management. Provide claims strategy sign off within delegation limits.Client ServiceProvide exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.In some instances, and on an ''as needs basis'', support the Team Manager with the development of less experienced Claims Consultants.QualificationsAt least 1-2 years experience in Life Insurance claims management at a similar level.Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.Advanced time management and prioritisation skills.Demonstrated analytical and problem-solving skills and attention to detail.Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable). Diploma or Cert IV in Life Insurance, or equivalent (desirable)Additional InformationTAL is one of Australias leading life insurers, committed to inclusion, diversity, and career growth. Were proud to be:Employer of Choice Recognised by the Workplace Gender Equality AgencyDiversity Champions Member of Diversity Council Australia & Australian Network on DisabilityWe welcome applications from Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, and the LGBTQIA+ community.Ready to make a difference? Apply now and be part of TALs leading Claims team! #J-18808-Ljbffr
Job Title
Australian Super Specialist Claims