Help keep the RFDS flying! Your expertise in data management, reporting, and administration will provide essential support to our Fundraising team.ClassificationsAdmin / Secretarial / Office SupportAdministrationPermanent / Full TimeKey pointsFlexible work-from-home options and free parking when in the officeNot-for-profit tax-free benefits up to $18,550, increasing your take-home pay.Join Australia''s most reputable charity!DescriptionThe Royal Flying Doctor Service (Queensland Section) is offering an exciting permanent, full-time opportunity for a data-driven and detail-oriented Fundraising Services Administrator to join our award-winning Fundraising and Philanthropy team.Duties include:Data Administration: Ensure data accuracy and integrity within the Customer Relationship Management (CRM) system to support fundraising campaigns.Process and Continuous Improvement: Collaborate with the fundraising team to develop streamlined processes, attend stakeholder meetings, assist with user acceptance testing, and implement best practices to improve efficiency and enhance the supporter experience.Reporting & Analysis: Assist in establishing fundraising reports to enable data-driven decision-making and manage supplier performance.Campaign Support: Create and deliver ''ready-to-send'' data files for campaigns, based on donor behaviours outlined in technical briefs and data requests.Supplier Management: Prepare data reports and exports to suppliers, ensuring compliance with data protocols and maintaining high levels of accuracy and integrity.Training Support: Help deliver training on new systems, ensuring alignment with business processes and efficient system usage.Compliance: Always ensure adherence to data privacy and security regulations.General Administrative Support: Provide general data support as needed to achieve fundraising and philanthropy goals.Innovation: Actively contribute to the innovation process and participate in fundraising projects aimed at driving successful outcomes.Who are we looking for?A team player who can support the RFDS Fundraising and Philanthropy program by managing data reports, streamlining processes, and supporting projects to boost efficiency, enhance supporter experience, and ensure effective supplier management, all while contributing to fundraising goals and key business decisions.The ideal candidate will demonstrate:1-3 years of relevant experience in an administrative data role, preferably within a fundraising or non-profit environment.Exceptional attention to detail and time management skills.Strong experience with CRM systems and database management.Proficient in financial and data entry processes.Ability to collaborate with team members to develop and implement new processes.Strong problem-solving skills to address challenges during day-to-day operations.A continuous improvement mindset to enhance the supporter experience.Advanced skills in Microsoft Office Suite, particularly Excel.High-level communication skills, both written and verbal, including excellent telephone interaction skills.Strong organisational and prioritisation skills, with the ability to meet tight deadlines while maintaining a high degree of accuracy.Why work for us?At the Royal Flying Doctor Service (Queensland Section), youll be driven by purpose not tasks; it''s about being part of an organisation where, whatever your role, you make a difference each day to peoples lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.The Royal Flying Doctor Service (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. Its an exciting time to join the RFDS with many new prospects around the corner!We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following:A great team culture of collaborative and supportive people who are passionate about our purpose and proud of their contributionWork-life balance with work from home options and receive FREE Parking when at the officeAccess to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home payAccess to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal adviceReceive Private Health insurance discountsAccess to a free full allocation of a new uniform rangeAccess to our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health centre accessInterested?This role will close on the 27th of February 2025. Shortlisting will commence before the end date so dont delay in applying! For further information regarding this role please contact Deb Frankel on 0484 392 238.Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must hold a valid, unrestricted Australian Driver''s Licence.The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity. #J-18808-Ljbffr
Job Title
Fundraising Services Administrator