Lifeline Mid Coast is looking for a Retail Operations Manager who will coordinate, manage and grow profitable retail outlets through efficient and effective staff and volunteer operational and merchandise management.Other activities under the supervision of the Retail Manager include the buying of new goods, identifying and providing a business case for the CEO and the Board for required shop improvements, renovations, and capital expense works.As the Retail Manager, you will exemplify and promote within the Retail team LLMCs culture of teamwork, high performance, and a positive working environment ensuring LLMC Retail shops are welcoming to customers, staff, and volunteers.Key Responsibilities:Exercise managerial responsibility for all operational and merchandise functions of the retail division including the development of operational tracking and reporting tools.Review and develop in consultation with the respective Shop Managers their annual Budgets that you will input to the overall LLMC Budget and provide the Retail Budget supporting assumptions and commentary for review and approval of the CEO.Investigate new and expanded revenue opportunities within shops and monitor and manage the shops financial expenses to the Board approved annual budgets.Create a uniform best practice culture of customer service within our retail shops. Develop and foster with shop staff and volunteers, a customer service-oriented focus.Ensure that all staff and volunteers are provided with support and training so that they understand and are confident in their roles and consistently deliver the required customer service and demonstrate the LLMC culture.In conjunction with the respective Shop Managers develop a marketing and promotions calendar for each of the Lifeline Mid Coast shops and support shop related events to maximise the revenue potential whilst maintaining expenses to budget.Work within the policies and procedures of Lifeline Mid Coast and the provisions of the Workplace Health and Safety and other relevant legislation, including support for injured workers and full participation in approved and agreed return to work plans.Review and monitor that all Shop Managers have maintained and kept up to date their volunteer paperwork including signed Lifeline Mid Coast Volunteer Agreement and Fit to Work authorisation.Review and maintain the Retail Manual with input from Shop Managers and ensure its proper use across all shops.Ensure that Shop Managers understand and apply in their day-to-day role Lifeline Mid Coast policies and procedures and that they know where to access the same.Identify risks within the Retail business and ensure that they are noted on the Risk Register. Monitor and manage the identified risks within the Retail business.Conduct retail staff performance reviews at least annually or as required and motivate, mentor, and develop retail staff.Review and monitor shop volunteer participation in all aspects of Workplace Health and Safety and learning and development activities.Hold Shop Managers Meetings at least quarterly (and additionally as and when required) to review results and to provide refresher sessions on Policies and Procedures and day-to-day management activities for Shop Managers.As required and at least twice per year attend individual shop meetings.Schedule regular shop visitations including at least 6 monthly surprise shop visits. During the shop visits complete a shop compliance checklist that you will develop in conjunction with your shop Managers at your first Shop Managers face to face meeting.Ensure that all shops maintain the required standard of presentation and cleanliness.Qualifications and Requirements:Current NSW Drivers LicenseClear Criminal background checkPersonal values aligned to Lifeline Mid Coasts Mission, ethos and values.Experience in managing a multi-site retail operation or large volume retail environment with responsibility for merchandising, managing staff including volunteers, retail marketing, POS systems, retail shop financial management and reporting, customer relations, and profitability.Strong retail merchandising experience including product purchasing and selling.A proven ability in managing and growing retail sales.Brand/label awareness as it pertains to retail shops.Demonstrate ability to monitor financial turnover to maximise profitability and develop improved productivity through process improvement increasing efficiency and effectiveness of operations.Clear and effective communication skills that build trust and respect.Highly developed interpersonal skills that include conflict resolution.Demonstrated ability to lead and manage a team of retail shop managers and volunteers and effectively implement new business initiatives and plans.The ability to maintain high level customer service at each retail shop.Cultural sensitivity within the workplace and the community.Demonstrated knowledge of Work Health & Safety and Risk Management and other relevant legislation as they apply to the retail shops and the ability to review and implement them effectively.Experience with using Retail sales management software systems and POS systems.Experience with using the Office suite of technology products (especially Word, Excel, Outlook) and social media technology.Seniority Level:Mid-Senior levelEmployment Type:Full-timeJob Function:Management and ManufacturingIndustries:Community Services #J-18808-Ljbffr
Job Title
Retail Operations Manager