This range is provided by Lead Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$60,000.00/yr - A$70,000.00/yrPosition OverviewWe are seeking a Customer Service Officer for a Medical Device company based out of Melbourne, a couple of kilometres east of the CBD.The ideal candidate will have previous Customer Service experience, ideally in the healthcare industry or be open to learning about medical devices.Responsibilities:Process customer incoming orders in the company ERP system and assist customers with requests for quotes, ETAs, and stock availability.Handle product returns according to company procedures and communicate any delivery issues and delays to customers.Respond to healthcare professionals and sales team requests via phone, email, or in person in a timely and professional manner.Answer incoming calls promptly and professionally, ensuring customers receive the highest level of customer service.Support outbound customer service activities, including customer follow-ups as required.Provide back-fill support to the Mail Room when required, including picking and packing discharge kits and/or samples.Learn and proactively pursue ongoing learning on all company products to effectively upsell and meet the needs of the team.Qualifications:3 years+ experience in a Customer Service role is preferred, ideally in the healthcare industry (or willing to learn about the industry).Passionate about customer experience and achieving customer satisfaction.Ability to be a team player and work in a fast-paced environment with competing deadlines.Results-driven, tenacious, and with good attention to detail.Excited to be proactive and advance the company''s outbound call capability.Strong technical skills in Microsoft Office and familiarity with using ERP and CRM systems.Are you looking to join an organisation where you feel included, and your ideas are valued? This is a unique opportunity to join a growing, collaborative, and purpose-driven organisation. Get in contact today for a confidential discussion with Lisanne or Jaslyn.Email: ljonkman@leadgrp.com.au or jbucalan@leadgrp.com.auSeniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustriesHospitals and Health Care and Medical Equipment Manufacturing #J-18808-Ljbffr
Job Title
Customer Service Officer