Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.About the roleWe are looking for enthusiastic team players who are passionate about client service. As a Grants Officer your day will include answering a variety of enquiries by telephone and written communication whilst determining applications and extension requests for grants of aid within policy, guidelines and delegations to meet client service and Legal Aid NSW standards and benchmarks.About youWith your exceptional communication skills, you provide consistent and courteous client service. You are well organised and have the ability to prioritise and multitask in a high-volume environment. Your drive and enthusiasm motivates you to deliver excellent client service skills to successfully address complex client issues and needs.Other benefits of working with usYou will have access to training, development and mentoring opportunities.We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly for example, from home some of the time or in a way that helps them balance family and work life.The essential requirements for this roleYou must:be willing to do a Criminal Record Checkhold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)How to applyYou MUST submit your application online through iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.Your application must include:your resume (no more than 5 pages)cover letter (no more than 2 pages). In your cover letter, please respond to the following two questions:What aspects of this role and our organisation align with your skills, experience, and career goals?Describe a time when you had to assist a client experiencing distress. How did you handle the situation and what was the outcome?Make sure your application is complete and you have answered all questions before you submit it.Do you need help to apply?Its important to properly prepare before you apply for a role. Here is some other information to help you:If you have questions about the role, you can contact the Hiring Manager Jessica Braude on (02) 9068 1747 or email: jessica.braude@legalaid.nsw.gov.au.If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. #J-18808-Ljbffr
Job Title
Grants Officer - Talent Pool