Take the next step. Be part of something bigger at Suncorp.We have multiple exciting opportunities for Customer Service Representatives to join our CIL Insurance Team in Adelaide & become a Niche Specialist.Position Overview:Job Title: Customer Service RepresentativeBrand: CIL InsuranceRole Type: Permanent Full-time - 37.5 hours per weekLocation: 1 King William Street, Adelaide 5000Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)The CompanyCIL is an insurance division within Suncorp. We are an inbound Contact Centre primarily responsible for the sales and service of CIL Insurance. We are looking for passionate and customer-focused individuals to join our team in Adelaide. We are a driven team that has a strong focus on delivering outstanding customer service through our various brands.Key ResponsibilitiesAs a Customer Service Representative, you are focused on ensuring our customers feel valued when they contact our team. Your role is to connect our customers with products and services that meet their needs and protect their assets. You will enjoy achieving KPIs while delivering exceptional service, speaking with customers over the phone and using your initiative to understand their needs and provide solutions.Skills & ExperienceProven experience and passion for delivering brilliant customer serviceAbility to use initiative and possess strong problem-solving skillsTo be resilient and have an ability to positively manage difficult situationsA high level of attention to detailInsurance experience is not required (we can teach you that).A thirst for knowledge and passion for helping customers is what we are after!Shift PatternsWe operate Monday to Friday 7.30am to 7.30pm and Saturday 7.30am-5.00pm (ACDT). Therefore, you must be available to work a rotating roster across this span of hours. All rosters are provided 4 weeks in advance.What we can offer youSuncorp''s employee benefits are designed to support, empower and reward our people. Some of our benefits include:Salary: $60,000 + 11.5% Super + Performance Based Incentives.Employee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.Why youll love working with usAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online todayAt Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. Wed love to see your application and speak with you even if you do not match the above mentioned.Advertised: 11 Feb 2025 AUS Eastern Daylight TimeApplications close: 23 Feb 2025 AUS Eastern Daylight Time #J-18808-Ljbffr
Job Title
Customer Service Representative