Add expected salary to your profile for insightsSupport from an employee-centric Service Manager Group Service ManagerHighly competitive salary based on experienceBreakfast supplied daily - the most important meal of the day!Company Car or Vehicle AllowanceNewstead Hub Rewards & Recognition ProgramThe opportunity to be a part of Eagers Automotive''s biggest Dealer HubFREE Staff Car Parking - the cost is covered by us!Employee vehicle purchase policy, discounted servicing, and parts!Discounted health insurance and car insurance!Parental Leave Support PaymentMonthly/Annual Awards & Events + Quarterly Food Truck FestivalOngoing Progression and Career Development - WE Invest in YOU!VW Specific TrainingHealth & Wellness: Employee Assistance Program Free Personal Coaching, Counselling, Relationship or Financial Advice & more!The OpportunityAustral VW have an outstanding opportunity for an Automotive Service Advisor to join their well-established Service Team, based at Newstead.This vital role is to deliver Customer Service Excellence to our valued guests each and every day when they bring their vehicle in for servicing, diagnostic or warranty work.The CompanyAt Eagers Automotive we are working towards our vision of being Australias most admired Automotive Group and we have the talent to make it happen, along with 112 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city - there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.The RoleConnect with customers at the desk and over the phone, build rapport quickly and act with integrity - alwaysDeliver an exceptional customer experience with a high level of professionalismUse your owners mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlinesKeeping customers up to date on the servicing of their vehicle throughout the dayGreeting customers on the driveway and ensuring we offer them the best customer experience - following up all requests they provideAdvising Customers on the additional work or products their vehicles requireLiaising with the team to ensure jobs are completed within the allocated timeObtaining accurate pricing and preparing invoicesAdvising customers on parts/issues that may require fixingHandling complaints and ensuring prompt issue resolutionIn Newstead Hub - our number one focus is Customer Service Experience - NPS must be a key driver for youAbout YouYou share and live by our Core ValuesPrior experience in this role would be highly desirable but not essentialTeam PlayerAbility to work towards and achieve goals and KPIsDoing what you say you will doBe inclusive and treat all colleagues equallyOperate your day-to-day in the business, as if it was your ownBe agile and flexible to change, things move pretty quickly hereBe hungry to learn and humble when mistakes are made - we are human after allAs part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owners Mindset | AgilityHow do your skills match this job?Your application will include the following questions:Do you have previous invoicing experience?Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as an automotive service adviser?Do you have customer service experience?Do you have a current Australian driver''s licence?Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years. We are Australasia''s largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing. Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance. #J-18808-Ljbffr
Job Title
Service Advisor - Automotive