Company DescriptionHospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.Batman''s Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne''s CBD, right opposite Southern Cross Station with easy access to public transport. Along with 190 guest rooms, we offer our guests and visitors a fully equipped conference centre with multiple function spaces, restaurant and lounge bar.We are looking for our next superstar Reservations Team Member - as our part-time Reservations Supervisor you will report directly to our Revenue Manager and help her lead our small team of Reservations Agents. This role is paid at the award rate of $28.87 per hour plus penalties on weekends and public holidays and you must have working rights in Australia to be considered.Job DescriptionYou are the beginning of an exceptional guest experience. As our Reservations Supervisor, you will be the first point of contact for our hotel, guiding guests in the booking process and day-to-day guest relations. As the supervisor, you will be the lead member of the team, so a good knowledge of reservations and booking systems is essential.Your role will include but is not limited to:Making and amending bookingsManaging group bookings, including quotes, contracts, payments and moreLiaising with new potential guests, group agents or companiesWorking with the other departments within the hotel to ensure delivery of excellent guest experiencesManaging the day-to-day needs of the department alongside the Revenue ManagerWhat we offer you:Full training will be providedOpportunity to develop skills in Revenue Management, including enrolment in Accors Revenue Futures ProgramHeartist benefits with discounted rates on hotels and F&B in Accor worldwide for you, your family and friendsLearning programs through our online platforms, Learn Your way and TypsyHospitality Award rate of $28.87 per hour plus applicable penaltiesDevelop your talent and grow within our hotel and across Australia or the world with a global company!What you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through up-sellingRecommend property facilities and assist guests with information and special requestsBook room reservation requests, enter rooming lists, and update accurate information in the systemSupport and develop our small team of Reservations AgentsQualificationsPrevious experience within a similar role preferred, however, if you are an experienced Reservations Agent (2+ years) ready for the next step, we would like to hear from youKnowledge of the RMS system is an advantage, but not essentialConfidence with dealing with incoming calls/emails in a busy environmentExperience in a supervisory role is desirableStrong interpersonal and problem-solving abilitiesAvailability to work at least 2-3 days per week, including SaturdayFluency in English - additional languages are a plusAdditional InformationAt Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities, and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun! #J-18808-Ljbffr
Job Title
Reservations Supervisor