MSTs dedication to quality & safety has allowed us to become a leader in our industry we are committed to maintaining quality systems and practices that ensure our products and services empower our clients with bespoke solutions.Our vision is to become the number one choice in digital transformation for harsh industrial environments we are innovative and agile, leveraging vast global resources.Job DescriptionOur IT department is growing, so we are seeking a proactive and ambitious individual to join our team as a Level 1 Help Desk Support person, with a focus on developing skills to advance into a Systems Administrator role. In this position, you will play a key role in providing essential technical support to our internal users while actively working towards expanding your expertise in system administration. This is an excellent opportunity for someone with a passion for IT to gain hands-on experience and professional growth.Desired Skills and ExperienceKnowledge and experience:1 years experience in a similar roleEffective ticket management and documentation practicesBasic understanding of computer hardware, software, and networkingExperience with Office 365 application support and AD user administrationStrong problem solving and issue identification skills, with best practice in mindEffective communication and interpersonal skillsBusiness awareness to gauge the criticality of issues based on the users roleUnderstanding of the ITIL frameworkKnowledge of Hypervisor environments including VMware and Microsoft Hyper-VUnderstanding of Windows server environments including some mainstream services like DHCP, DNS, GPO, etc.Life in the Sydney office:Flexible working arrangements supportedTeam lunches to build a strong team environmentCelebrate career milestones, birthdays and life eventsFruit, Snacks and Coffee we offer a contemporary, well-stocked kitchen with fruit, snacks and a barista style coffee machineFree parking on site at our North Ryde officeAbout us:MST Global is an Australian founded company operating globally across six continents and is now part of the Komatsu Group. Our people are our greatest asset and contribute across all levels of our vertically integrated operations to achieve our mission to empower safety and productivity solutions for our customers. We are guided by our core Company values of Safety First, Integrity Always, Customer Focused, People Imperative, Results Driven and Innovation Essential.We embrace our global teams and resources. We are an all-hands-on deck organisation where no task is too small or goal too big if we are working together. In return for your hard work and dedication, you will have:the support of a knowledgeable and enthusiastic teamaccess to our EAP service to support your wellbeinggreat remuneration & staff incentivesongoing training & developmentthe opportunity to grow within our companyrecognition for your hard workYoull be part of a workplace where you feel like you belong. If you think you''ve got what it takes, we''d love to hear from you. #J-18808-Ljbffr
Job Title
IT Help Desk Support Officer