Direct message the job poster from Institute of Strategic ManagementCEO at Institute of Strategic ManagementCompany DescriptionThe Institute of Strategic Management (ISM) is a Registered Training Organisation (RTO) that specialises in delivering training in Financial Services and Business Services. ISM aims to be the preferred learning partner for individuals and businesses by offering leading-edge training and development programs. With a focus on financial services, ISM helps clients achieve tangible results through high-quality nationally recognised training.Role DescriptionThis is a full-time on-site role for a Student Support Officer located at Pyrmont (we are willing to talk to you about part-time or job share opportunities). The Student Support Officer will be responsible for providing interpersonal support to students, analysing student data, communicating with students, delivering excellent customer service, and providing technical support as needed.What you''ll be doingServing as the primary point of contact for student inquiries and providing exceptional customer serviceAssisting with the coordination and administration of student enrolments, records, and academic transcriptsSupporting the delivery of student programs, workshops, and other academic eventsSupporting our trainee students through their program, reporting on progress and helping the academic team identify trainee support requiredMaintaining accurate and up-to-date student records and databasesProviding administrative support to the academic and student services teams as requiredCollaborating with colleagues to identify and implement process improvementsAdhering to all institute policies, procedures, and regulatory requirementsWhat we''re looking forStrong administrative and customer service experience, preferably in an education or student support settingExcellent communication and interpersonal skills, with the ability to interact effectively with students, staff, and stakeholdersProficient in using office software, such as Microsoft Office suite, and experience with student information systemsStrong organisational and time management skills, with the ability to multitask and prioritise effectivelyA collaborative team player with a positive, solution-oriented attitudeRelevant qualifications in administration, student services, or a related field would be highly regardedSeniority levelEntry levelEmployment typeFull-timeIndustriesEducation Administration Programs #J-18808-Ljbffr
Job Title
Student Support Officer