Group Reservations Agent at Pro-invest Group Join Our Expanding Team!About Pro-invest Group Pro-invest Group is a global asset management and investment firm specializing in real estate, with a strong focus on developing and repositioning hotels across Australia and New Zealand. As a leading hotel developer, were a trusted partner to renowned brands such as Holiday Inn Express, voco, Sebel, Hotel Indigo, and Kimpton Hotels & Restaurants. Through Pro-invest Hotels and Vista Hospitality Group, we manage over 30 hotels across 11 cities, encompassing 9 brands and approximately 6,000 rooms.About the Role We are seeking a skilled Groups Reservations Agent to manage day-to-day operations of group reservations, ensuring efficiency and outstanding customer service. This role will focus on driving booking conversion, managing group block contracting, and overseeing attrition to maximize revenue. Youll work closely with our sales, reservations, revenue, events, and finance teams to ensure a seamless experience for all group clients, from booking to check-out.Key ResponsibilitiesHandle group reservations with accuracy and a customer-first approach.Drive booking conversions and manage group block contracts and attrition.Collaborate with internal teams to provide a smooth journey for group bookings.Ensure high standards of customer service in all aspects of group reservations.About You To succeed in this role, youll bring:Excellent communication and organizational skills.Experience in a reservations, events, or sales environment (hotel experience preferred).A proactive attitude with a focus on customer satisfaction and booking conversion.Why Join Pro-invest Group?Work with globally recognized hotel brands.Opportunities for career growth within our expanding portfolio.Be part of a supportive, collaborative team committed to excellence.If youre ready to make an impact within a dynamic, growing team, apply now and join Pro-invest Group as a Group Reservations Agent! #J-18808-Ljbffr
Job Title
Group Reservations Agent