Job Title

Personal Travel Professional - APACPersonal Travel Professional - APACApply remote type Hybrid locations Sydney, Australia time type Full time posted on Posted 14 Days Ago job requisition id R-100476Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of LuxuryEmbark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you''ll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.The Essence of Excellence: The Gold StandardsThe Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.The Employee PromiseAt The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.Job SummaryAs the first point of contact at our Reservation Services department, you''ll embark on a journey to create an unparalleled luxury experience for our esteemed guests. From crafting bespoke inquiries related to cruises, air travel, destination experiences, pre- and post-hotels, to orchestrating seamless transfers and private jets, you will personify the epitome of refined service. This is a consumer sales position eligible for sales incentives.Essential FunctionsChampion of Guest Service: Cultivate enduring relationships through outbound calls, email, and webchat, transforming guests into lifelong advocates of The Ritz-Carlton Yacht Collection.Elevate Experiences: Facilitate final payments and introduce additional offerings such as The Ritz-Carlton Spa, destination experiences, air, hotels, and exclusive Bonvoy benefits.Proactive Engagement: Efficiently process leads, aligning with company Service Level Agreements to ensure every guest''s journey is seamless and delightful.Intuitive Service: Anticipate and exceed guest expectations, offering a personalised touch at every stage of the reservation process.Steward of Knowledge: Deepen your understanding of the luxury cruise industry and our offerings, providing expert recommendations tailored to each guest''s desires.Continuous Growth: Engage in daily team meetings and training sessions to refine your expertise in internal processes, products, and destinations.Team Player: Assist with other work for the broader APAC leadership team, as required.Sales Focus: Commitment to consistently surpassing set sales goals and Key Performance Indicators.CompetencyEducation:Minimum 2-year college degree or equivalent experienceSkills & Experience:Minimum 2 years Customer Service/Sales experience required, ideally from a luxury or luxury cruise backgroundLanguage: Fluency in Mandarin and/or Japanese is beneficial (though not essential)Commitment to delivering exceptional customer serviceExemplary written and verbal communication skillsGoal-oriented, with a track record of surpassing set Key Performance IndicatorsProficiency in reservation systems and policiesEagerness to master all facets of our product offerings, from land to air, hotel to destination experiencesAdherence to company policies and proceduresExpected Hours of WorkThe position is full-time and primarily on-site at our new Sydney CBD office.Hours are shift based and may require some working weekends and public holidays.The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #J-18808-Ljbffr