Company DescriptionWe are looking for a Full Time Reservations Agent, you will make our guests feel welcome right from the get go!Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to Central Station. We attract a diverse market mix from Leisure, Corporate, MICE Inbound and Government business.This role also assists with reservations for Ibis World Square. Matching contemporary urban style with welcoming service, Ibis World Square offers 166 rooms with a great central city location.Job DescriptionInput and process all reservations via our hotel PMS (Opera Cloud) and using Accors RESAweb.Respond to guest calls ensuring an outstanding guest experience.Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates.Consistently offer exceptional, friendly, and engaging service.Recommend property facilities and assist guests with information and special requests.QualificationsA sound knowledge & application of the Opera system or similar Reservations system - highly desirable.A genuine interest in listening to others'' stories and looking for opportunities to make them feel special.A high level of attention to detail and exceptional organizational & time management skills.Strong interpersonal and problem-solving abilities.Fluency in English and high proficiency across all communication modes.Flexible availability, including Saturdays (on a rotational basis).Additional InformationWhat is in it for you:Discounted on-site parking.50% off staff meals.Accommodation & restaurant discounts worldwide!We are a big hotel in a big brand, so all the opportunities that come with the Accor size.Access to Accor training programs using industry-leading platforms.Located right next to Central Station for easy access to public transport.If this sounds like what you are after apply now and join our Night team!Only applicants with full working rights will be considered.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. #J-18808-Ljbffr
Job Title
Reservations Agent