Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success.The Customer Service Coordinator will represent the face of Disney Studios Australia, as a first point of contact for enquiries (in person/over the phone). Embracing a positive Customer Service focused attitude, the Help Desks primary function is to respond to all requests in a timely and effective manner.This role is a key point of communication between all tenants, productions and staff of DSA. The successful candidate will act as a single site-wide point of contact for the receiving of all service requests and generation of workflows in relation to Facilities Maintenance, Information Technology, and Telecommunications.The position requires an organized, diligent outgoing individual with strong interpersonal and organisational skills who can operate autonomously and with confidence in attending to enquiries and requests. The incumbent must prioritise service requests, identifying and elevating urgent tasks for completion by DSA personnel and or contractors. The individual must have excellent communication skills, both written and verbal, and display the ability to multitask.The hours for this role are 8:30 am 5:30 pm.Your key responsibilities will include, but will not be limited to:Manage Disney Studios Australia reception inbox, phone line, mail, couriers, greeting all site guests on arrivalRespond to all service requests in a timely and efficient manner, ensuring that tasks are tracked and resolvedCoordinate the appropriate resources so that the service request is completed satisfactorilyEnsure that tenants and productions are kept up to date with activities that affect the siteWorking closely with third party providers to handle cleaning and waste requestsGeneral office duties as requiredFinance administration supportTo be successful in this role, you will hold:Previous administration experience ideally in a fast-paced customer service roleAdvanced skills in Microsoft Word, Excel and PowerPointPositive, proactive, and engaging customer focusThe ability to manage multiple contact points simultaneouslyThe Walt Disney Company can provide individual accessibility support that may be needed during your interview process. Please let us know of accommodations that may assist in helping you feel welcome by emailing wdi.careers.au@disney.com.The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. #J-18808-Ljbffr
Job Title
Customer Service Coordinator