Working with The Greater Metropolitan Cemeteries TrustEvery meaningful tribute, every moment of reflection, every family brought together.In everything we do, in every role we play, we can make a difference in someones life at a time when it matters most.Work with us, and make a difference from day one.Salary: EBA Level 2.1 ($46,540.19+ Super)Location: FawknerWhat we doThe GMCT is a large not-for-profit, purpose driven organisation. Our people are an exemplar of our Values and commitment to the families we serve.We are committed to the recruitment of quality individuals. We foster a mindset of constant development of our processes, services and teams in a dynamic and people centered culture, dedicated to fulfilling our Vision.We are a business that truly lives and breathes our Values of Integrity, Compassion, Respect and Sustainability.About the roleAt GMCT we believe that the customer experience is everything. The successful applicant for this role will be a proven customer experience specialist working as the initial point of contact to educate and guide families and stakeholders through the range of GMCT products and services.The Customer Experience Assistant role is made up of three main disciplines (General Enquiries/Bookings/Reception), new staff will undertake training in all three disciplines.With excellent training and a wonderful working culture, you will be a can-do, positive and service oriented team player. Our people go the extra mile because they choose to.This role is very diverse, some of your key responsibilities will include:First point of contact for clientsProvide a high quality customer service by ensuring all enquiries by phone and email are managed promptly and dealt with efficientlyRecord and manage complaintsAll administrative and clerical duties associated with customer requests, processing payments or other activities via appropriate channelsCoordinate and confirm booking details with relevant stakeholdersTo be successful in this position you will require:Demonstrated experience in customer service excellence and adherence to company policies and proceduresProven experience in responding to customer queries to deliver suitable outcomes based on customer needs and business guidelinesStrong written and verbal communicationExperience in identifying opportunities for "value add" during customer interactionAbility to work between multiple systems simultaneouslyProficiency with MS OfficeYou''ll be joining a team of passionate people, delivering best in class customer experiences every day. This passion, along with a genuine respect and care for one another, is what makes our team so special.A career with us:Our people are our most valued asset - we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.We offer:Fantastic Training and Development opportunitiesFree onsite car parkingA purpose driven professional environment with some fun along the wayA collaborative team that fosters growth and innovationEmployee Assistance Program to support our employees and their family''s overall wellbeingHow to apply:Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role.For a confidential discussion, please contact Gracie Zhou, 0428 431 631Please apply via our careers site by following the link below:position requires the successful candidate to undergo a pre-employment medical, police check and values testing. You may be asked to provide proof of vaccination.GMCT is a Supportive Employer of Australian Defence Force Reservists.GMCT is an Equal Opportunity Employer.We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at myhr@gmct.com.au #J-18808-Ljbffr
Job Title
Customer Experience Assistant