Job Title

Full-timeCompany DescriptionAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.Job DescriptionThis role is for highly experienced senior dispute resolution professionals with a strong background in financial complaints, negotiation, and case investigation. If you have a proven track record in resolving complex disputes and applying legal principles in general insurance at a senior level, we want to hear from you.Key Responsibilities:Manage and resolve complex, escalated complaints in general insurance.Conduct in-depth investigations, identifying key issues and gathering relevant information.Apply AFCA resolution criteria and legal principles to achieve fair and efficient outcomes.Mentor and guide dispute resolution staff, ensuring high standards of case management.Complaint Areas:Domestic Insurance (home, contents, car)Travel, ticket, and pet insuranceSickness, accident, and strata title insuranceSmall business and farm insuranceQualificationsTo be successful in this role, you will need:Extensive experience in general insurance, legal, or dispute resolution.Strong analytical skills and sound decision-making ability.Excellent written and verbal communication, with the ability to explain complex concepts clearly.Proven expertise in negotiation, conciliation, and complaint resolution.A commitment to fairness, high-quality service, and customer outcomes.To applyIf you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply even if you dont meet every single criterion. #J-18808-Ljbffr