Claims Specialist Transition Support OfficerCLAIMS SPECIALIST TRANSITION SUPPORT OFFICER PERSONAL INJURY MELBOURNEPart-time opportunity, 3 days/weekHybrid role in Melbourne CBD office with flexibility to work from homeAt Allianz, were proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. Were one of the worlds leading insurance and asset management brands, with a workforce as diverse as the world around us.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.We have a rare part-time opportunity in our Melbourne office for an individual looking to utilise their workers compensation claims expertise to support our new case managers as they transition into the business.About the roleDevelop, implement, and maintain a coaching and review program that provides each new case manager with the knowledge required to become competent in their role.Support the development of case managers, including knowledge, systems and process understanding.Perform continuous assessments of case managers claims portfolios, ensuring work undertaken is prioritised in line with agreed service and work completion standards.Undertake work tasks that are required to be completed within agreed service levels to ensure the portfolio remains up to date, to support the transitioning case managers.Develop, implement, and maintain a review program that provides a continuous feedback opportunity with the case managers and their team leaders.Provide input, and attendance, where required, into the probation and performance discussions that are undertaken between Team Managers and Case Managers.Engage other areas of the business to support identified improvement needs as they arise.Collaborate with Training, Traineeship and Learning and Development teams to improve case manager traineeship and development programs.Maintain case management knowledge, including technical and service expertise, in line with current process requirements and best practice approaches to case management.Commit to continuously improving coaching capability through professional development opportunities.About youComprehensive knowledge of the Victorian Workers Compensation Scheme.Ability to plan and prioritise effectively to manage competing resources and demands.Demonstrated ability to lead, coach and empower people to develop individual and team potential.Ability to identify and implement business improvement initiatives.A passion for helping our customers and delivering a great customer experience.Benefits and perksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes.Flexible Work-Life Balance: Enjoy flexible and remote work options.Career Development: Access mentoring, development and global mobility opportunities.Financial and Well-being Perks: Enjoy discounts on Allianz products and financial wellness initiatives.We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all backgrounds are welcomed and valued.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. #J-18808-Ljbffr
Job Title
Claims Specialist Transition Support Officer