Assistant SecOps Support OfficerEmployment Type: Ongoing (1 role)Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: Clerk Grade 5/6Salary Range: $97,027 $107,059 p.a. base salary dependent on experience, plus 11.5% superannuationWho we areThe Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.The opportunityA new role has become available as the Assistant SecOps Support Officer in Government Technology Platforms; part of Digital NSW and the Department of Customer Service. Our aim is to be the states trusted partner to enable accessible and secure digital platforms and services for the citizens and businesses of NSW.In this role you will provide a broad range of security operations administrative and support services. This role will collaborate with multiple enabling and agile delivery teams to ensure all government platforms, products and services remain stable and secure. You will work to strengthen cyber protections, address vulnerabilities, support during incidents and continuously improve and optimise processes.Your day-to-day responsibilities will include:Monitoring and actioning inbound tickets and emails received in the team shared mailboxCreating reporting and updating documentation to support the security operations functionGeneral involvement supporting a range of security operations areas including vulnerability management, user access requests and reviews, monitoring, and internal systems auditProviding support to senior members of the team as requiredWhat you will bring to this role:Demonstrated experience in providing cyber security and operations support in a complex environmentDrive and passion for all things digital and security to maintain currency in industry trendsProven experience in resolving complex SecOps/Cyber enquiries to ensure accurate information and timely issue resolution.Experience in coordinating and managing records and databases to ensure accuracy, proper storage, and accessibility in compliance with administrative systems and policies.Experience in developing, implementing, and monitoring office systems and procedures to ensure efficient operations in compliance with agency standards and policies.Experience in gathering and collating information, preparing performance reports, and updating administrative systems to enhance efficiency, cost management, and service delivery.How to apply:Please attach your updated resume and cover letter (maximum 1 page) outlining how you meet the skills and experience of this role.Closing Date: Wednesday 12th of February 2025 at 10:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au. #J-18808-Ljbffr
Job Title
Assistant SecOps Support Officer