NSW Department of Communities and JusticeEmployment type Ongoing, Full-time positionSalary: Clerk Grade 3/4, $82,193 to $90,001 p.a. plus employers contribution to superannuation and annual leave loadingYour roleThe NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office, and key worker housing functions from across government all under one roof.We are looking for a dedicated and highly organised Project Support Officer to join our dynamic Tenant Satisfaction and Feedback Team within the Maintenance Hub. The role will include direct communication and interaction with Homes NSW stakeholders. It is desirable that the applicant has customer service and complaint resolution skills, experience in frontline triage of maintenance enquiries, and a commitment to the tenant satisfaction objectives of Homes NSW. If you are proactive, detail-oriented, and thrive in a fast-paced environment, this is the opportunity for you!What youll doProvide executive and secretarial support, including coordinating appointments, meetings, travel (transport and accommodation), conferences and seminars contributing to the optimal use of the Managers time exercising discretion, initiative, and confidentiality to support the achievement of Business Unit objectives.Review and track incoming correspondence such as Briefing Notes and Ombudsman Enquiries to determine appropriate actions and escalate when necessary.Provide support in respect to financial administration, compiling reports, and preparation of documentation.Provide general administrative support in preparing a range of correspondence including letters, registers, reports, and spreadsheets to support the Business Unit needs.Assist with the testing of business systems, acquisition and analysis of data, identifying potential trends and representing data graphically for inclusion in various stakeholder reports and documentation.Monitor the performance of administration and project services in terms of meeting the Units needs, identifying areas for improvement, making recommendations and coordinating approved actions to increase the efficiency of administration and project processes.What were looking forProven experience in delivering high-quality business support services with a professional and client-focussed approach.Strong understanding of corporate services, office systems, procedures, and methods, including procurement and finance policies and practices.Advanced proficiency in Microsoft applications including word processors, spreadsheets, project management tools, and record management systems.To apply directly via the DCJ Careers site, click here. Search for the job and click the Apply now button.What We OfferA challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.While the Department of Communities and Justice offers a flexible or hybrid working arrangement, some office work will be required and therefore to be considered for this role, you would need to live in NSW or be relocating to NSW.If youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Leanne Chommanivong on 0438 631 489.Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disabilities, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.Other InformationA talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr
Job Title
Project Support Officer