Continuous Improvement Specialists _Coach, ongoing opportunity based in Sydney CBD + hybrid options availableThe Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great.Fantastic ongoing clerk grade 9/10 opportunity.Salary range: $125,693 - $138,510 + super, commensurate with experience.Based in Sydney CBD - we celebrate diversity and embrace flexible working talk to us about what flexibility can look like for you.An opportunity has become available for an experienced Continuous Improvement Trainer and Coach to join our Continuous Improvement team.The Continuous Improvement Trainer and Coach is responsible for training, facilitating, coaching, promoting, and building continuous improvement culture, lean ways of working to support teams with the improvement projects from initiation to execution using the continuous improvement framework, to meet organisational objectives. This also includes training and coaching employees at all levels on lean principles and methodologies, implementing lean processes, and establishing a culture that supports and values continuous improvement efforts.Responsibilities:Conduct Training Sessions: Develop and deliver training programs on continuous improvement methodologies such as Continuous Improvement, Business Process Management, Lean, Six Sigma, and other process improvement techniques.Create Training Materials: Design and produce training materials, including presentations, manuals, and online resources.Individual Coaching: Provide one-on-one coaching and mentoring to employees at all levels to help them apply continuous improvement principles in their daily work.Team Coaching: Facilitate team-based improvement projects, guiding teams through the process improvement cycle.Facilitate Workshops: Organize, facilitate, and lead workshops and Kaizen events to identify and implement process improvements (Face to Face and Virtual sessions).Problem Solving Sessions: Facilitate problem-solving sessions to address specific challenges and develop solutions.Monitor and Evaluate: Track the progress of improvement initiatives.Report Results: Prepare reports and presentations to communicate the outcomes of improvement efforts to stakeholders.A little bit about you:The ideal candidate will have:Experience in previous Continuous Improvement training, coaching, and facilitation role.Enjoy training people on CI tools and techniques using a structured methodology.Demonstrated knowledge and understanding of continuous improvement and lean tools and methodologies.LSS Green or Black Belt certification.Good facilitation skills.Ability to communicate with all levels within the organization.Excellent written and oral communication skills.Demonstrated experience in coaching employees and teams on continuous improvement and lean tools and methodologies.Extensive experience in stakeholder engagement, negotiation, presentation, and influencing skills to deliver the outcomes via others.Experience in building Continuous Improvement training materials, toolkit, and playbook.Experience in project management framework and agile ways of working.Benefits of working with DCS:DCS is a great place to work, and its not just us saying that!Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection, and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.State of the art offices across NSW.35-hours work week.We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model, or from home.Excellent career development and learning development opportunities.Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP).Incomparable leave benefits available including Flex Leave and Paid Parental Leave.If you want to be part of this forward-thinking, innovative team that thrives in challenging the status quo, we would love to hear from you!To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).In your cover letter please share your motivation for applying for this position and your relevant skills relating to the job responsibilities.Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuation.Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Wednesday 19th February 10amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr
Job Title
Continuous Improvement Specialists _Coach