Job DescriptionBank First was born by making a BOLD move. Now, we''re on a mission to make more BOLD moves as we transform and grow.We are proud to provide our community of educators and health-care workers with a bank that puts them first, because they put others first. We''re committed to building a unique bankone thats different, sustainable, and centered around our Members.Join us in breaking the mould and shaping the future of banking. Were looking for innovative and creative minds ready to make a real impact.So, whats the role?As a Personal Banker at Bank First, you will play a key role in delivering exceptional service by understanding our Members'' needs and finding the right solutions for their consumer lending requirements. With a strong focus on compliance and responsible lending, you will take ownership of customer interactions, ensuring a seamless and personalised experience across all channels.In a typical day, you will get involved in:Managing and driving workflow to create an easy, seamless experience for Members.Engaging with Members to understand their requirements, discuss options, assess serviceability, and complete applications.Working closely with colleagues and leaders to meet agreed service levels and priorities.Managing a proactive communication pipeline, keeping Members informed of the status of their requests.Striving to meet and exceed sales performance goals while maintaining a focus on the best interests of the Member.About YouYou are a customer-focused professional with experience in consumer lending and a passion for delivering exceptional service. Your strong compliance understanding, paired with your excellent verbal communication skills, will ensure you provide an outstanding Member experience. You have a proactive approach to managing pipelines and providing excellent customer service with well-honed judgment, confidentiality, and diplomacy skills. This is a busy role in a fun team so your ability to prioritise workloads and work under pressure while meeting deadlines will be an asset in the role.Ideally you will come equipped with the following:At least 2 years of experience in consumer lending within the banking and finance industry.A sound understanding of legislation, policies, and procedures.For-purpose: a bank committed to helping its Members and their community.Impactful work that will genuinely make a difference to the lives of our Members!Work with values-driven leaders, who actively develop talent and support you to grow your career. In an environment that you are empowered to Be Bold. Be Different. Be Sustainable. Be YOU!Work-life balance and flexibility, so you can work in a way that best suits you and supports your commitments outside of work. Family-friendly parental leave, and paid superannuation up to 52 weeks.Hybrid working from our state-of-the-art offices to connect and collaborate, as well as focused time at home.Competitive remuneration with additional benefits such as ''Be You'' leave, ''Be Well'' wellbeing benefit, #BFF Club home loan offer, and free on-site parking!To applyIf you are looking for purpose and an organization that lives its values every day, we encourage you to apply. Likewise, if you tick many but not all the boxes, we also encourage you to apply. Above all else at Bank First, we look for people with heart and learning agility.We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. We strive to provide a recruitment experience thats fair, inclusive, and accessible. #J-18808-Ljbffr
Job Title
Personal Banker