Bring your you to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. Were better and bolder together.TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. Its our why; our reason to exist. Now, were proud to be one of Australias leading mobile and internet providers. Were not just redefining telco, were changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.Could that be you?Your opportunity:As our valued Product Owner, you will play a vital role in driving and shaping the direction of our customer platforms across TPG Telecom brands. Youll draw on your collaboration and stakeholder management to understand customer and business pain points, propose various ways to resolve the problems with new features or process improvements, and articulate the value it will bring to customers and business.You''ll make impact by:Scope and shape platform initiatives, working with various stakeholders and delivery teamsBreak down complex problems and articulate its impacts to customers and businessStay on top of initiatives and business milestones that could impact business KPIsAssist leadership with decision making by presenting end to end customer/end user impacts and various solution proposals in concise business languagePartner with Service Designers to stay on top of customer needs and best practicesWhat youll bring:3+ years of analyst or product ownership experience in a fast-paced service industry or organisationStrong communication, stakeholder management and proven facilitation skills across large cross-functional teamsExperience in balancing priorities in a complex environment, working with multiple stakeholders, tools, brands and user channelsExperience with customer behaviour data in contact centres or digital platformsProven experience of data driven decision making to achieve targets and KPIsIdeally, you will also have:Experience in a digital transformation environmentExperience in online, mobile app or CRM platform performanceComfortable using various analytics toolsWhat''s in it for you?Flexible hybrid way of working (from home and office)Stay Connected Mobile Access to a free mobile planStay Connected NBN Access to a free NBN 100 planYour Leave - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsCome join us and build a better future. Apply today.Dont meet every single requirement? Thats OK! At TPG Telecom, were all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications dont align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecomhere.TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. #J-18808-Ljbffr
Job Title
Product Owner