Employment Type: PermanentClosing Date: 31 Jan 2025 11:59pmJob Title: Account ManagerJob SummaryAs an Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small business clients across all technology platforms. This role will have a portfolio of customers to help grow, encompassing both sales and service responsibilities, ensuring a holistic approach to customer relationship management.Connect with TelstraWere all about helping our customers connect faster, better, and smarter. And thats where you come in, to help us realize our purpose to build a connected future so everyone can thrive.About the teamTelstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions. We meet a critical need in the market combining connectivity infrastructure across the world with the leading technology solutions and expertise.The role with usAs an Account Manager, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC and Telstras revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organizational skills, will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns, and Execution Excellence.There are two open positions for this role.Location: HobartKey ResponsibilitiesAs an Account Manager, you apply your excellent relationship-building and organizational skills to deliver the following responsibilities:Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.Authentically collaborate with peers, team members, and key stakeholders across the TBTC channel (e.g., Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.Meet individual and team sales and performance KPIs.Continue to upskill and develop capability and knowledge across Telstras portfolio of products and business solutions.Identify areas of improvement and actively embrace change and technology to better support our business customers.Key Skills RequiredCustomer Relationship Management (CRM)PowerPointEnd to End SalesRelationship ManagementCisco IPGrowth MindsetTeamworkCommunicationProduct SolutionsStakeholder ManagementCommercial AcumenICT Management ListeningExcel SkillsCommunication Written and Verbal Organizational SupportStrategic InfluenceSystems ExperienceIf this opportunity sounds like a perfect fit for you, we''d encourage you to apply!Please attach your CV when applying.---------------------------------When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process. #J-18808-Ljbffr
Job Title
Account Manager