Job ResponsibilitiesHandle incoming calls, orders, inquiries, and complaints promptly.Process orders, invoices, and credits accurately.Provide support to customers, branches, and other teams.Liaise with freight providers and logistics teams.Manage stock replenishment and back orders.Ensure timely delivery and order fulfillment.Data entry and record keeping.Prepare reports and documentation.Maintain organized filing systems.Provide excellent customer service and support.Work effectively as part of a team.Follow company policies and procedures.Your Expertise - Our StrengthExperience with Export orders.Previous experience within Customer Service/Call Centre or similar role.Strong understanding of Customer Service principles.Self-motivated, quick learner, with a can-do attitude.Excellent interpersonal and communication skills with attention to detail.Going Beyond. Together.As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.In return for your experience and commitment, you will be rewarded with:A competitive salary package.A supportive working environment with a strong, positive company culture.Investment in your training and development.We thank you in advance for your application; however, only shortlisted candidates will be contacted.Applicants must have valid AU working rights.Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.Sika Australia is proud to be an Equal Employment Opportunity employer.We value and seek diversity in our workforce.Disclaimer Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.About SikaSika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, & Mining divisions across Australia.We are a Global Organization with subsidiaries in over 103 countries around the world, manufacturing in over 400 factories with over 33,000 employees and an expanding team across Australia. #J-18808-Ljbffr
Job Title
Customer Service Officer