Our valued State Government client is seeking an AO3 Maintenance Support Officer to join their Townsville team. This busy role will see you provide efficient and high standards of customer service to customers.As the Maintenance Support Officer, your duties will include but will not be limited to:Arranging responsive maintenance for Government Housing PropertiesAnswering or making customer calls to address their maintenance needs.Engaging with callers to confirm or clarify information and calming angry customers, as needed.Building relationships with customers and contractorsAppropriately using software, databases, scripts, and toolsUnderstanding and striving to meet or exceed call centre metrics.Providing consistent customer serviceTo be successful in this role, you will have:Call Centre Skills/Knowledge.Problem-solvingMultitaskingExceptional customer service, active listening and verbal and written communication skillsPhone SkillsDe-escalation Skills.Strong time management and decision-making skillsBeing able to collaborate and work in a team.Microsoft Office Skills/Knowledge: Excel, Word, TeamsThis is an immediate start, so do not delay.APPLY NOW!!!DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. #J-18808-Ljbffr
Job Title
AO3 Maintenance Support Officer