About The RoleThis role is a key component to the success of our Caloundra Branch. As a Customer Banking Specialist, you will be responsible for delivering the highest standard of customer experience and providing seamless service to both existing and new customers across face-to-face, phone, and digital channels. Your primary focus will be on building strong customer relationships, identifying their needs, and offering tailored solutions that align with their financial goals.You will receive full training to ensure you have the knowledge and skills to excel in this role.Key ResponsibilitiesCreate a positive first impression for customers, ensuring they feel valued and understood from the moment they walk in or reach out.Develop effective ways to promote Auswide Bank''s products and services, including Home & Personal Loans, Term Deposits, Insurance, International Transfers, and Credit Cards, to both new and existing customers.Foster meaningful relationships with customers, handling inquiries and processing applications for various banking products with a customer-focused approach.Have insightful and impactful conversations with customers to uncover their needs, providing personalised solutions that meet their financial goals.Assist customers with banking transactions, account management, and any other Banking services, ensuring smooth and efficient service delivery.Adhere to Bank policies, procedures, privacy guidelines, and relevant regulations. Complete all required compliance training and obligations in a timely manner.Work closely with the Branch team and other stakeholders to achieve Branch targets and continuously improve customer service processes.What Youll Bring to the TableAs well as having excellent & effective problem solving, negotiation and communication skills, you will also need to:Proven experience in uncovering customer needs in a customer service environment, with a focus on providing tailored banking solutions.Experience in working within an environment where you have successfully achieved set KPIs (Key Performance Indicators) and sales targets.A genuine passion for helping customers achieve their financial dreams and goals by providing relevant advice and solutions.Having a growth mindset and being open to learning and engaging with key stakeholders across the business, actively seeking opportunities for personal and professional growth.Ability to multi-task and be highly adaptable to change and ambiguity.A strong desire to grow and develop within Auswide Bank, contributing to long-term success and expanding your skills and knowledge.Experience in being a user and promoter of technology - working knowledge in using different digital channels will be an advantage.About Auswide BankEstablished in 1966, Auswide Banks mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services making lives easier. Our broker partners make a significant contribution in helping us achieve this.We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.Apply Now!This is an exciting opportunity at our Caloundra Branch! If youre up for a challenge, have a genuine passion for helping people, and are eager to build your career with a trusted Australian bank, we encourage you to apply today!To apply, simply submit your resume and a cover letter outlining why youre the perfect fit for this role. We look forward to hearing from you and exploring how you can contribute to the success of our team!The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks. #J-18808-Ljbffr
Job Title
Customer Banking Specialist Caloundra