Client Service OfficerGovernment sector based in ParramattaFULL TIME - Contract positionA leading Government Department is seeking four Client Service Officers. This role involves managing client caseloads, handling financial transactions, and ensuring high-quality, reliable, and empathetic customer service.Key Responsibilities:Provide financial management services, including budgeting and substitute decision-making.Engage with clients to understand their financial needs and support their aspirations.Deliver timely and professional customer service aligned with service excellence principles.Collaborate with internal teams to ensure a seamless approach to client matters.Utilize systems and processes effectively while suggesting improvements.Escalate complex matters and significant complaints when necessary.What Were Looking For:Experience supporting people with disabilities, vulnerable individuals, or older adults.Strong communication and problem-solving skills.Ability to work in a fast-paced environment and manage a caseload effectively.Willingness to participate in a rotating phone roster (9 AM 5 PM).Open to quality assurance monitoring and training.Immediate availability.If you''re passionate about making a difference and thrive in a collaborative environment, apply now! #J-18808-Ljbffr
Job Title
Client Service Manager