Competitive Salary with Penalty Rates and Overtime AvailableDeliver high-level Customer Service within the Rewards TeamWork-From-Home Opportunities AvailableThe OrganisationDeliver high-level customer service for our client operating in the financial and technology industry. Our client operates on a global scale, leading the way in payment solutions with products like credit, debit, prepaid, and commercial cards, as well as digital payment technologies in over 210 countries and territories worldwide.Located in St Leonards, within close walking distance from the train station, you will have the opportunity to work with a highly talented and motivated team across the APAC region. This role is a 6-month temp-to-permanent contract.The OpportunityAs a Customer Service Consultant, you will work in our client''s Customer Service team specialising in the Rewards space. Those with a positive attitude, attention to detail, and a desire to offer the best service and experience will be best suited to the role. This is an excellent opportunity for a knowledgeable and motivated individual who wants to advance their career in a fast-paced industry.Your duties will include, but are not limited to:Responding to all customer enquiries via inbound calls regarding products, returns, and placing orders.Providing exceptional customer service and administrative support to all stakeholders of the business, ensuring accurate data is maintained.Assisting the sales and marketing team with promotional activities when required.Desired Skills and ExperienceStrong customer service skills.Basic product knowledge and knowledge of departmental procedures.Excellent written & verbal communication skills and telephone manner.High level of interpersonal relationship skills.Basic level of computer literacy - MS Office - Word, Excel, typing & keyboard skills.Email, chat & written skills (essential) and Pronto (highly desirable).Ability to problem solve & multitask in real time.Benefits for YouWork-from-home available.Inclusive and supportive culture.Walking distance to public transport.Prospects for permanency.Extensive training and development provided.Hours of WorkOperating hours Mon-Fri 6am-8pm rotating rosterHow to ApplyIf you''re ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Travis from our Sydney office at travis.jenkins@astoncarter.com, quoting Job Reference 543677 to register your interest. #J-18808-Ljbffr
Job Title
Customer Service Consultant