Type of employment: Part-time Customer Service & Sales OfficerArea: MelbournePosition OverviewThis role blends customer service excellence with a strong emphasis on sales. You will be the key interface between Alliance Franaise and prospective or existing students, members, and event attendeeshandling inquiries, promoting programs, as well as facilitating registrations and memberships. As part of a close-knit team, you will also support various administrative tasks and ensure a seamless customer journey from initial contact through to post-sale follow-up.Typical Working Hours25 to 33 hrs per week (with potential to increase to full-time). Flexibility is essential, as occasional evenings (until around 78pm) and Saturday shifts may be required.Key ResponsibilitiesProactively engage with potential students or members (by phone, email, and face-to-face) to provide program information, recommend appropriate courses, and close sales.Drive membership and course enrolments by clearly explaining the benefits of Alliance Franaise offerings and building genuine rapport.Follow up on leads (phone and digital inquiries) promptly to convert interest into sales.Customer Service & ReceptionGreet and assist visitors at our various sites, ensuring they feel welcome and informed.Handle phone, email, and online chat inquiries in a professional, friendly, and solution-oriented manner.Guide customers through enrolment, membership sign-up, and event registration processes.Administrative SupportProcess payments (cash, EFT, credit cards), issue receipts, refunds & credits, update records in our systems.Maintain accurate and up-to-date client information using our CRM (Oncord knowledge is a plus).Assist with daily operational tasks such as filing, mail handling, ordering office supplies, and general reporting.Event & Cultural PromotionSupport marketing initiatives, encourage attendance at cultural events, and provide on-the-ground assistance as needed.Collaboration & Cross-Functional SupportCoordinate with teaching staff and the management team to ensure smooth scheduling, class placements, and student satisfaction.Be ready to jump in and assist teammates during peak periodseveryone is hands-on in our small, dynamic environment.Occasionally travel between different Alliance Franaise locations as required, ensure new tutors inductions.We are looking for a team member who is/has:Sales-Oriented Mindset: Demonstrated ability to meet or exceed sales targets, with a genuine passion for engaging people.Customer Focused: Passion for delivering outstanding service in person, on the phone, and through digital channels.Customer Service Experience: Proven track record of delivering friendly, professional service (hospitality, retail, or call-centre background a bonus).Communication Skills: Strong English language proficiency (French is a plus but not mandatory); ability to articulate offerings convincingly and diplomatically.Tech Savvy: Comfortable using basic office software (Word, Excel). Familiarity with CRM/ERP systems such as Oncord is advantageous.Flexibility: Willingness to work occasional evenings (till 78pm) and Saturdays, and to travel between different work locations.Dynamic Work Environment: Be part of a vibrant team dedicated to cultural exchange and education.Cultural Immersion: Enjoy the chance to practice or learn French, plus gain exposure to diverse cultural events.Package: ~60,000$ per annum (equivalent FT) + Super + 1 week ex-gratia leave over Christmas period after 12 months.Must have the right to live and work in Australia long termHow to Apply: Email your CV and a brief cover letter highlighting your sales achievements and customer service experience to recruitment@afmelbourne.com.au. Applications will be reviewed on a rolling basis. #J-18808-Ljbffr
Job Title
Customer Service and Sales Officer