Add expected salary to your profile for insights.Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team!We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script.Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier.Pier One Sydney Harbour is not just a workplace; it''s a place where you can showcase your talents and make a real impact on our guests'' experience.We work every day to elevate our associates experience.Some of your Key Responsibilities:Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about property facilities/services and room accommodations.Follow sales techniques to maximize revenue, inclusive of inventory maintenance and balancing.Communicate information regarding designated VIP reservations.Input and access data in reservation system.Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.Oversee accuracy of room blocks and reservations.Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.Set-up proper billing accounts according to accounting policies.Free delicious duty meals including one barista coffee a day!Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House.Numerous activations and events to connect with your colleagues.Free In-house laundry for all your work clothes.Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International.Genuine care for associates'' physical, emotional, and financial wellbeing through our employee assistance program.What we value for this role:Education: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: No supervisory experience.License or Certification: None.Youll think outside the box and have an open-minded personality.How do your skills match this job?Sign in and update your profile to get insights. #J-18808-Ljbffr
Job Title
Group Reservations Coordinator