We have an exciting new opportunity for an enthusiastic Customer Support Coordinator to join our team! This is a permanent full-time role, working from our South Yarra Head Office.Connect, Learn & Grow with AspireAt Aspire Early Education & Kindergarten, we pride ourselves on delivering exceptional childcare services throughout Melbourne and its surroundings. Established in Victoria in 2017, we currently have 30 operational services and have a pipeline of a further 30 centres to be rolled out over the next few years.The OpportunityAs a Customer Support & Enquiry Coordinator, you will play a pivotal role in supporting our centres through the enquiry and enrollment process. This position primarily involves phone-based administrative tasks, making strong communication skills and a ''people person'' attitude indispensable.Come be a part of our dynamic team and help shape the future of early education with Aspire.Key ResponsibilitiesImproved Customer Service: Providing exceptional in-bound and out-bound customer support, including handling inquiries, reservations, and overall customer care.Supporting New Families: Guiding and supporting new families with their initial inquiries, ensuring a smooth and welcoming experience.Efficient Tour Booking: Facilitating the booking of tours for our diverse range of services, making it convenient for prospective clients.Waitlist Management: Keeping a close eye on the status of family waitlists, ensuring effective management and communication.Enrollment Assistance: Aiding families throughout the enrollment process, simplifying their journey into our programs.Regular Customer Check-ins: Conducting routine check-in calls with our existing database of customers, fostering ongoing relationships and satisfaction.Vacancy Management: Collaborating with services to fill current room openings and maintain optimal occupancy levels.About youTo be successful in this role, you will have:Exceptional communication and phone etiquette: Demonstrates outstanding communication skills and always maintains a professional phone manner.Customer Service Proficiency: Possesses a high level of expertise in delivering top-notch customer service, ensuring customer satisfaction.Exceptional administrative skills: Exhibits exceptional administrative skills, with acute attention to detail in all tasks.Meticulous attention to detail: Maintains a keen eye for detail, ensuring accuracy and precision in all aspects of the role.The ability to efficiently operate a busy switchboard: Proficiently manages a busy switchboard, handling calls effectively and efficiently.Knowledge of Childcare Management Systems: Familiarity with childcare management systems and industry knowledge is highly advantageous.A willingness to collaborate & be a team player: Demonstrates a willingness to collaborate and assist other team members, fostering a cooperative work environment.Why Aspire?Access to an Employment Assistance Program (EAP) that is available 24/7Access up to a 50% gap fee discount on childcare fees at any Aspire Early Education CentrePaid birthday leaveOpportunities for professional development and networkingSupportive culture and management teamAttractive pay and benefitsGrowing organisation with opportunities for career growth and progressionAt Aspire Early Education, we''re committed to providing a safe and inclusive environment that promotes child safety, well-being, participation, empowerment, cultural safety, and awareness for all children, including those with disabilities and from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander children and communities.Aspire Early Education has a zero tolerance of child abuse and a duty of care to prevent and minimise child abuse risks in both the physical and online environments. #J-18808-Ljbffr
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