About Us Build a rewarding career in an innovative, fast-paced and collaborative environment. Are you someone who has the desire and ability to move up a career path to Lending? Join us! Use your passion and curiosity for people, and put them at the center of everything you do.At ANZ, we''re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Banking Consultant in our Australia Branch Network, youll play a key role in helping to provide customers with a seamless banking experience, through meeting each customers end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital. You will complete customer transactions and engage in in-depth needs-based conversations, fulfilling products as per your accreditation level. This role is primarily based in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but are strong advocates for ANZ.You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.Banking is changing, and were changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, youll be building your future while helping to build ours.Role Location: 63 Horton Street, Port Macquarie NSW 2444.Role Type: 6-month Secondment/Fixed-term opportunity.Schedule: Full-time.What will your day look like?As a Banking Consultant, you will have the opportunity to:Provide our customers with a seamless branch experience by meeting each customers end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.Actively participate in and support bank programs and initiatives.Take responsibility to know your customer from a risk perspective.Ensure compliance with ANZ and branch policies and procedures.What will you bring?To grow and be successful in this role, you will ideally bring the following:Exceptional customer focus - retail experience is an advantage.Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.Ability to multi-task and be highly adaptable to change and ambiguity.Willingness to work in a collaborative team environment.Sound understanding of compliance.Excellent communication and interpersonal skills.Youre not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.So why join us?From the moment you join ANZ, you''ll be doing meaningful work that will shape a world where people and communities thrive.But it''s not just our customers who''ll feel your impact. You''ll feel it too. Because at ANZ, you''ll have the resources, opportunities, and support you need to take the next big step in your career.We''re a diverse bunch at ANZ in different roles, different locations, doing different things. That''s why we have a range of flexible working arrangements, so our people can ''make work, work for them''. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ.At ANZ, you''ll be part of an organization where the different backgrounds, perspectives, and life experiences of our people are celebrated. That''s because we''re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you''re a candidate with a disability or access requirement and have an inquiry about the support provided, please let us know in your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 86412.Job Posting End Date13/02/2025, 11.59pm, (Melbourne Australia) #J-18808-Ljbffr
Job Title
Banking Consultant, Port Macquarie NSW