Why Optus?We dont sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.As a member of the Community of Experts, you will belong to a collaborative and inclusive team providing solutions to a broad customer base.As an Expert you will gain universal skills to cover knowledge on all Optus products, enabling you to provide personalised solutions for our customers. This includes sales of our products and customer service to resolve enquiries. By using a mixture of communication mediums, youll be comfortable in dealing with varied customer queries and delivering outstanding customer experiences through taking ownership and following up.This role is 100% site bound at our new Melbourne CBD office located adjacent to Southern Cross train station, nestled amongst a wide range of cafes, restaurants, and essential services. Our office has all modern facilities, cutting-edge technology, and plenty of areas to collaborate, take a break & recharge.What can you expect day to day?Handling inbound interactions across sales, service, and technical support, while also engaging in campaigns.Effectively engaging with customers via digital platforms and voice calls.Handling complaints and providing appropriate timely resolutions.Communicating, promoting, and selling Optus products and services to new and existing customers.Finding opportunities to recommend workable solutions that meet the needs of the business, partners, and customers, to ensure maximum brand loyalty.What makes you perfect for the role?Demonstrated prior success in a service or sales role; preferably a contact centre role.Strong verbal and written communication skills.A consistent track record of exercising initiative and problem-solving.Thrives in a target-driven environment with an ability to provide outstanding customer experiences.A problem solver, negotiator, and standout colleague who can work in a fast-paced dynamic environment and is adaptable to change.Ability to understand, connect, and respond to the needs of a culturally diverse population.What are the perks?Competitive salary and sales performance incentives complemented with a great recognition program.A connected day for you to use to connect to something you are passionate about.$80 monthly credit and 25% discount on all Optus plans.Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Este Lauder & Nine West.Access to professional development and training.Join our employee networks such as Express Yourself, Yarn & Elevate Elevate is our employee network creating an inclusive community to empower & elevate women.Intrigued - but perhaps you dont align to 100% of the role requirements? Thats OK, we strongly encourage you to apply we all have growth & development opportunities.Keen to see what its really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.For more information on Diversity, Inclusion & Belonging at Optus, please visit this link. #J-18808-Ljbffr
Job Title
Customer Service and Sales Consultant