White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We are currently on the hunt for a Full Time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry.Main ResponsibilitiesCommunicating with customers & ensuring customer satisfaction on emails & live-chatHandle customer queries professionally, provide knowledgeable solutions and follow up as requiredEnsuring customer profiles & communication is documentedWorking with the returns team on processing returns & faulty replacementsAssisting with warehouse duties and stock managementProvide backup and support to other Customer Service team members as/when requestedRequirementsPrevious customer service experience (either online or in-store)Strong organisational skills, ability to multi-task & show initiativeExperience in a fast paced working environmentExcellent communication skillsExcellent attention to detailStrong grammar skillsComprehensive computer skills with an iMACBenefitsGenerous monthly clothing allowance + ongoing discountsFun events throughout the yearExciting career opportunitiesOnsite gym, weekly pilates onsiteKitchen stocked with goodies including fresh fruit and coffeeEAP available for all employeesSeniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting #J-18808-Ljbffr
Job Title
Customer Service Representative