A new adventure awaitsHow does 5 weeks leave per year, an impactful career that youll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich were on a journey towards a brighter future A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planetread on!Lets create a brighter future together, lets make a differenceAn exciting new opportunity has arisen to join Zurich Assure as a General Advice Consultant.Zurich Assure is Zurichs Australian life insurance advice business, committed to helping all who need it find the cover they need to protect everything they live for. It combines specialist life insurance advisers and expertise, with digital tools that make the advice process quick and simple the way life insurance advice should be.As a General Advice Consultant, you will enhance our customer experience by providing exceptional phone based general advice. As you support Zurich Assures product offering, you will help our customers meet their insurance needs, deliver effective general advice solutions and shape better financial outcomes.Your key responsibilities will include:Providing general advice to customers of Zurich AssureTaking ownership of all customer requests and issues and following through to ensure customer satisfactionAssisting customers with transactional and administrative activities according to their needsManaging written and telephone queries, requests from customers, advisers, and other departments for information on outstanding requirementsUtilising product knowledge to respond to both simple and complex enquiriesMaintaining a high standard of compliance when providing general adviceCollaborating with the team and broader business to share knowledge, information, and ideas.Developing and maintaining accurate knowledge of legislative & industry changes relating to product groups.Identifying and managing complaints to ensure timely solutionsIf you are seeking to navigate your career in the Financial Planning sector, this will be the ideal role. You will enjoy being part of Zurichs professional, supportive culture with ongoing mentoring/training, flexibility, and great benefits!Important to your success - let''s grow togetherDiploma of Financial Planning and/or related degree highly regardedRG146 qualificationAbility to understand customers requests, coupled with an interest in life insurance and a solution focused approachKnowledge of customer service concepts and techniquesExcellent communication and stakeholder engagement skillsStrong attention to detail and ability to process information with a high level of accuracyExperience and capability with using Xplan.Belong. Zurich is here to support youZurich offers 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carers leave; award winning training programs; global, diverse, and inclusive teams; programs to stay healthy; and a AUD$500 wellbeing payment per year.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure! #J-18808-Ljbffr
Job Title
General Advice Consultant