Job Title

At TAL, we support our people to live their best lives with benefits that enhance work-life balance, career growth, and wellbeing. Join our high-performing, customer-focused Claims team and help Australians navigate their life insurance claims journey with confidence.Wellbeing resources support for your physical, mental, and financial healthAnnual salary reviews + bonusFamily-friendly work hours for great work-life balanceFree skin checks & flu jabsEnd-of-trip facilities (showers, lockers, bike storage)At TAL, we believe in belonging, collaboration, and recognition. We thrive on in-person connection to strengthen relationships, innovate, and solve challenges together.Job DescriptionAs a Claims Consultant, youll play a critical role in our Group Life Claims team, guiding customers through life insurance claims with care, expertise, and efficiency.Independently manage a portfolio of life insurance claims from start to finishAssess, analyse, and process claims paymentsEngage with medical and legal specialists, rehabilitation consultants, and treating doctors to ensure timely outcomesDeliver an exceptional customer experience, following TALs values and claims policiesParticipate in case conferences and peer case discussions, ensuring best practice claims managementQualificationsDiverse backgrounds welcome Allied health, psychology, finance, legal, insurance, and claims experienceCustomer-focused mindset Strong communication, empathy, and decision-making skillsPassion for guiding recovery Experience in rehabilitation, return-to-work programs, or crisis managementAttention to detail Ability to navigate complex processes with precisionCurious and growth-focused A commitment to continuous learning and professional developmentYoure accountable, resilient, and solution-focusedalways striving for the best outcomes for customers and partners.Additional InformationTAL is one of Australias leading life insurers, committed to inclusion, diversity, and career growth. Were proud to be:Employer of Choice Recognised by the Workplace Gender Equality AgencyDiversity Champions Member of Diversity Council Australia & Australian Network on DisabilityWe welcome applications from Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, and the LGBTQIA+ community.Ready to make a difference? Apply now and be part of TALs leading Claims team! #J-18808-Ljbffr