Posted: 24/01/2025Closing Date: 21/02/2025Job Type: Permanent - Part TimeJob Category: Cabin Cleaning OperationsStar Aviation is Australia''s most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!Job DescriptionThis role leads a team of Cabin Cleaning staff and assists the Duty Managers in the delivery of cabin cleaning services to Airline customers.Service DeliveryDeliver Cabin Cleaning services on behalf of Star Aviation customers ensuring compliance and safety regulations are met to the highest standards at all timesLeads cleaning in the correct application of skills and processes.Ensure that KPIs / timesheets are accurate / complete final check and sign-off ahead of client invoicingUndertakes briefing sessions pre and post shifts recording relevant informationMaintains Cabin Cleaning service performance standards.Represent both the Airline and Star to the highest level ensuring customer satisfactionPrepares and completes each shifts operational, Safety, GSE and other Summary Reports as directly relating to services undertaken during that shiftLiaises with Airline representatives for specific requirements that may arise from time to timeArranges the delivery of lost property items to Airline representatives.Management of GSEEnsure the safe and secure operation of all equipment and associated costs for repair and maintenanceReport equipment malfunction to the Head of Cabin Cleaning, and where appropriate, take action to restore equipment to correct operational standardsTest all relevant equipment for serviceability before commencement of every shift. Record resultsWorkforce PlanningLead optimal operational efficiency through effective planning and management of manpower.Manage team status to arrange replacements or redeployments.Ensure that there is consistent, proactive planning to achieve the right number of people are skilled and trained in the various disciplines.Allocates and rotates staff to/on Aircrafts for cleaning.Counter- signs time sheets at the end of each shift.Coordinates breaks and other absences from the shift.People ManagementLead by example at all timesWork as part of the team operationally ensuring compliance with the contractual obligationsEnsure yourself and your team act in accordance Star Aviation guidelines and appropriate and professional standardDrive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirementsAddresses and resolves unacceptable behavioural / performance occurrences within the team. Reports non-compliant workplace behaviour to the Head of Cabin CleaningIdentify and resolve problems and conflict at ground levelDeliver training to the relevant standards ensuring staff are competent in their rolesReports skill/knowledge gaps to the Head of Cabin CleaningUses approved Performance Document forms to record relevant incidents where required. Submits records to Head of Cabin Cleaning for delivery to personnel fileDesired Skills and ExperiencePrior experience leading and managing a team.A valid provisional or full driver license.A valid Aviation Security Identification Card (ASIC).A valid Authority to Drive Airside Card (ADA).Senior First Aid Training.Experience in the cleaning industry.SkillsCompetent in the operational requirements of Ground HandlingUnderstanding of the Aviation Industry.Excellent organisational and time management skills.Strong ability to multi-task, prioritise and meet deadlines.Customer focus to deliver exceptional service.Ability to adapt to changing priorities and situations.Able to work well in a fast-paced team environment.Health and Safety Training.Ability to resolve conflicts.Capable of Incident Report writing, in plain and clear English. #J-18808-Ljbffr
Job Title
Melbourne Airport - Team Leader (Cabin Cleaning Operations)