Deer Ruby, the Australian jewellery and accessories brand is seeking a hands-onStudio Manager/Customer Service Manager to join our awesome Sydney-basedteam.About Deer RubyLaunched by designer and entrepreneur, Jodie Weerts, Deer Ruby is a growing Australian brand with a mission is to create beautiful pieces that tell a story each one is handmade with love by our team.Our Sydney studio is becoming increasingly busy as our brand expands across Australia and the US. We are looking for an organised, friendly, switched on Studio Manager/Customer Service Manager to lead our studio operations and manage all online customer services enquiries.About the role:You will work closely with Jodie to run day-to-day customer service and studio management. Here are the key responsibilities:Customer service:Be the first point of contact for all of Deer Rubys customersAnswering customer inquiries via email, Facebook & InstagramResolving customer complaintsFollowing up on all online ordersUnderstand our brand, product and policies and use this knowledge to assist customersStudio management:Packing online orders dailyDealing with returnsManaging local and international shipmentsProvide day-to-day support to Jodie and the team by assisting with ad hoc tasks within the businessDevelop and support current and future workflow management processesAbout you:You will be highly organised, a great communicator and not afraid to muck in with the day-to-day running of the business.You want to make a positive impact for our business and our customers.You are flexible in your approach and can easily adapt with the business.You have excellent written, administrative, communication & customer service skills.You show initiative, are able to learn quickly, make decisions and meet deadlines.You can prioritise and work under pressure.You have a friendly, professional and persuasive attitude.Skills & Tools:Shopify / Dropbox / Gmail / AsanaAbility to learn fast, especially new technologiesKnowledge of ExcelNature of the Role:Must be Sydney-based.25-30 Hours per week due to the nature of the business, you will be required in the studio 4-5 days for 5-6 hours per day.Our culture, Deer Ruby is run by a small but growing team. We are all passionate about the products that we create and are committed to an inclusive and supportive workplace.No day is the same and were always learning. If youre looking for a diverse role that can scale with our business, wed love to hear from you. #J-18808-Ljbffr
Job Title
Customer Service / Studio manager