Customer Care ConsultantsBizCover who?You haven''t heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte''s fast 50 companies as one of the fastest growing technology companies and Westpac''s top 20 businesses of tomorrow - #killingitDescriptionWe are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You''ll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.ResponsibilitiesRespond to customer inquiries via email, phone, and chat.Work closely with customers to understand their needs and provide tailored advice.Troubleshoot technical issues to help customers make the most of our platform.Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.Maintain accurate records of customer interactions and provide feedback to management.Identify areas for improvement in our processes and suggest creative solutions.Follow up with customers to ensure their issues have been resolved.Requirements2+ years of experience in a customer service or support role is desirableExcellent communication skills, both verbal and written.Ability to quickly learn new technology platforms and software.Strong problem-solving skills and attention to detail.Ability to work collaboratively in a team environment.Strong time-management skills and ability to work independently.Experience working for an online business is preferred.BenefitsHybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in TownhallIf based outside of Sydney, you will work fully remotelyExciting and rewarding team cultureQuarterly recognition awardsBusiness Casual dress codeRewarding Employee Incentive ProgramEmployee benefits packageGrowing company with progression opportunitiesWhat Kind Of Person Works Well In Our CompanyDiversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are:Customer Fanatics - a person who delivers a first class customer experience every timeDrumbeaters - a person who enthusiastically celebrates and supports their team mates and the businessFinishers - a person you can trust to get it doneAdvancer - a person who always wants to do betterSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Insurance #J-18808-Ljbffr
Job Title
Customer Care Consultants