This is a fixed term opportunity for 8 months.Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.We have an exciting opportunity available for an Administration and Customer Service superstar to join our Metering Deployment Team located in Rydalmere.ResponsibilitiesPlanning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers SLAs, regulatory requirements and internal KPIs.Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters.Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful field visits to take place.Promptly managing escalations or high priority work orders.Arranging compliant Planned Interruption Notices and Meter Exchange Notifications and ensuring Explicit Informed Consent is received from customers to enable timely access to site.Efficiently answering retailer and FSP queries and booking customer appointments according to Vectors call handling KPIs to deliver a positive customer experience.Case management of internal and external written enquiries.Oversee daily checking and tracking of every technician within their assigned group to ensure productivity is maintained and the technicians are on site and working.Identifying opportunities for continuous improvement and supporting their implementation.Who we are looking forCustomer service experience, ideally in a fast paced operations environment.Problem solving and analytical skills.Excellent interpersonal skills and the ability to communicate effectively both verbal and written.Ability to work as part of a team as well as take responsibility for your own work.The ability to multi-task and prioritise work.We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Bluecurrent is the place for you.About UsBluecurrent is jointly owned by Vector and QIC. We are a highly successful smart metering and data services company that operates in New Zealand and Australia. With more than 15 years experience behind us we are a new company, with strong foundations and ambitious goals.Its a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.Bluecurrents team is made up of people with diverse skills, values, backgrounds and experiences. We respect peoples differences, including gender, ethnicity, disability, age, sexual orientation, race and religion. Our values reflect how we do things together and for our customers:Collaborate we are a tight knit group that works best when we work together.Innovate we are stepping up to solve challenges in new ways.Deliver what we say we do. Its what weve always done and always will do.Additional informationAs we continue to grow there are many future career pathways for our people. We offer:Opportunities for career progression.A fun and collaborative environment.Potential for flexible work hours.If you require assistance or accessibility support from us during the application and selection process, please call us.As part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role. #J-18808-Ljbffr
Job Title
Metering Deployment Administrator