AU EmploymentAlert | ITSM System Specialist
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Job Title


ITSM System Specialist


Company : MacKillop Family Services


Location : Williamstown, Victoria


Created : 2025-02-01


Job Type : Full Time


Job Description

The FPR practitioner will bring an innovative, intensive and wrap around service that will work with the whole family system.About the role:This position is situated within the Northern Metropolitan Melbourne Region covering the Hume Merri-bek area, in the Family & Community Services program.The Victorian Family Preservation and Reunification (FPR) Program is funded by the Department of Families, Fairness and Housing (DFFH).The FPR includes an initial intensive intervention phase, delivered through a mobile and integrated approach, followed by a sustained service support phase, aimed at preventing at-risk children entering or re-entering care or reunifying children with their parents. FPR will link to, align with, and build on (and not duplicate) existing child and family services within the broader service system, providing an enhanced continuum of care across the state. It will be evaluated and continuously developed to enhance the FPR evidence-base for Victorian child and family services (including Child Protection).The model is an integrated and evidence-based/evidence-informed approach to supporting and problem solving with families and preventing children and young peoples re/entry to out of home care. The team will work as a cohesive whole and report directly to the FPR Practice Leader.This is a Full-Time opportunity (38 hours per week) based at our Broadmeadows Office. The position reports to the FPR Practice Team Leader.Key Selection Criteria:The role requires the incumbent to hold a relevant tertiary qualification, which may include a Bachelors degree in Social Work, Child Development, Psychology or a related subject area. Candidates who are working towards their Bachelor degree or who hold a relevant Diploma qualification and have substantial experience, are also encouraged to apply. The role requires some flexibility from the incumbent as they may be required to work outside of the standard business hours but within 7:00 am to 7:00 pm, subject to the needs of our clients and the program.Required Experience:Significant work experience in a relevant field which supports an understanding of key child development issues relating to young parents and their families who have complex needs.Understanding of and demonstrated experience working with issues such as attachment, trauma, and intergenerational disadvantage.Demonstrated ability to undertake complex casework with families and children who have experienced trauma.Demonstrated experience referring to and collaborating with local service networks.Have an awareness and knowledge of attachment and trauma theories related to Aboriginal children, young people and families; Demonstrated ability to use this knowledge to guide practice with Aboriginal children, young people and families.Demonstrated ability to work with Aboriginal and Torres Strait Islander children, young people, and families with complex trauma needs.Preferred Knowledge/Experience:Child development research and its application in treatment.Experience using strengths based, and child centred family focused theoretical models.Experience completing and using assessment tools including North Carolina Family Assessment Scale and Adverse Childhood Experiences Questionnaire.Implementation of evidence-based interventions within or between systems in children and young peoples ecology that affect or influence the behaviour of young people (i.e., family, peer, school, and neighbourhood).Case Work/ Case Management of complex children, young people and families.Experience working as part of a care team, and navigating complex systems such as Child Protection, NDIS and mental health systems.Sound knowledge and understanding of Aboriginal history, values, the stolen generation, practices and culture.Demonstrated understanding of cultural safety.Required Personal Skills:Well-developed interpersonal and communication skills, with a demonstrated capacity to work collaboratively with others and exercise influence in a diversity of contexts.Excellent time management skills with the ability to meet deadlines, targets and key deliverables of the program.An ability to work flexible hours when required including some evenings and weekends.A knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families.Please address the full Key Selection Criteria outlined in the PD as part of your application.For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.For more information, please contact:FPR Practice Team Leader Julia Failla at julia.failla@mackillop.org.au or on 0475182550.Our offer:Generous Salary Packaging - helps increase your take home payOngoing Career Development, Education and TrainingEmployee Assistance Program free and confidential counselling, coaching and emotional support for work and personal challengesClickHERE to find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.You must have a:Valid and current Drivers Licence.Valid and current Working with Children Card.Valid and current NDIS Worker Check (for NDIS risk assessed roles).Satisfactory criminal history check conducted by MacKillop Family Services.Successful completion of Brief & Intermediate MARAM training, or a willingness to complete.Our Commitment:MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every persons ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.Shortlisting for this position may commence immediately so please submit your application as soon as possible. #J-18808-Ljbffr