Apply now Job no: 566313Work type: Full TimeLocation: BallinaCategories: Leadership & ManagementFull Time PositionGuaranteed base earningsPaths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.The Harvey Norman Ballina Customer Service Team is seeking a passionate, customer service focused Operations Manager to join them in delivering Great Service, Always! to their customers.To be successful you must:Be highly motivated and results driven person with outstanding customer service and communication skillsEnjoy working in a team environmentWhat we require:Excellent communication skills in both verbal and writtenMust be motivated and have a great eye for detailHave experience in resolving customer complaints and making quick decisions to ensure customer satisfaction and timely serviceHave basic knowledge in Microsoft Word and ExcelEnthusiasm and willingness to learn with a can do attitudeFlexibility across retail trading hours including weekends, public holidays and late night tradesIn this role you will:Actively manage Harvey Norman customer repairs and servicing, providing customer updates in a timely mannerTag faulty products and liaise with our service agents & suppliers and keep the service database up-to-dateDispatch online orders and stock transfersAssist with the department''s admin duties including processing credit and debit invoices, claims and reconciliationsAssist in stock controlWhat we offer:Harvey Norman is a strong advocate of career progression with a wide support network for professional developmentAn environment where good performance is recognised and rewardedA flexible and positive work environmentIf this role exhilarates your passion for a new opportunity then please submit your application for consideration.Advertised: 29 Jan 2025 AUS Eastern Daylight Time #J-18808-Ljbffr
Job Title
Operations Manager