Add expected salary to your profile for insightsExtraordinary Hospitality Starts With You!Are you a skilled iVvy and ResDiary user ready to take the lead in delivering extraordinary function and group booking experiences? Join Redcape Hospitality as our Group Support Specialist Function Sales & Bookings and play a pivotal role in shaping how we deliver hospitality excellence across our portfolio of hotels.Redcape HospitalityAt Redcape, were devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities:Care |Cos we do. We care for our teammates, our customers, and our business. Its who we are, so it belongs as a value.Courage |We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.Drive |Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.Teamwork |Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.About the RoleAs the Group Support Specialist Function Sales & Bookings, youll lead the seamless management of function sales, bookings, and reservations, ensuring operational efficiency, team training, and exceptional customer journeys. This role is essential when it comes to driving revenue, enhancing team capability and implementing consistent, replicable processes.Key ResponsibilitiesFunctions Management (iVvy)Drive function sales, handle enquiries, manage bookings, and implement streamlined processes group-wide.Reservations Management (ResDiary)Oversee reservations, ensure optimal system functionality, and manage bookings for key events.System Implementation & TrainingLead onboarding for new venues, configure systems, and deliver comprehensive team training for iVvy and ResDiary.Reporting & InsightsProduce actionable reports on revenue, conversion rates, and booking trends to optimise performance and drive results.CollaborationWork closely with marketing and venue teams to develop campaigns, maximise bookings, and foster strategic partnerships.What Were Looking ForAdvanced expertise in iVvy and ResDiary systems is a must.Proven ability to manage and optimise systems for efficiency and customer experience.Strong organisational and communication skills to effectively collaborate with key stakeholders throughout the organisation.Analytical mindset to track performance metrics and identify growth opportunities.Sales and marketing experience, with a proactive approach to driving performance.A passion for creating memorable and seamless customer experiences.Enjoy the benefits of Redcape HospitalityAt Redcape Hospitality, youll join a team committed to delivering extraordinary experiences and driving positive outcomes for our venues and communities. Were focused on empowering our people, celebrating successes, and fostering a culture where connection and innovation thrive.With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australias hospitality industry.Extensive training opportunities for professional development and career progression.Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off bottleshop (across all Redcape Venues).An opportunity to engage and give back to the community through our Publinc Communities platform.Clearly defined career progression pathway.If youre ready to make an impact and bring your skills to a rewarding role, apply now and help us create extraordinary hospitality experiences! #J-18808-Ljbffr
Job Title
Facilities Services Coordinator