We offer a vast array of jobs and career opportunities that are as diverse and exciting as the products we sell.Whether youre looking for a role that aligns with your skills and interests or youre open to exploring new challenges, youll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us.Job no: 512339Work type: Full timeLocation: VIC - MetroCategories: AdministrationWho We Are:Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 160 Spotlight Stores, 90 Anaconda Stores and 60 Harris Scarfe stores across Australasia and more in NZ, Singapore and Malaysia. Our culture is all about our people.If you have the kind of get up and go that helped us grow from a family-run market stall to one of the countrys most successful family-owned global retailers, youll feel right at home as a Spotlight Group Administrative Assistant for our Made2Measure team.What You Will Be Doing:Working within our Made to Measure Window Furnishing department, you will be supporting our instore consultants to follow through the lifecycle of the customer''s window furnishing journey.Based in an office environment, you will also complete the following:Handle inbound customer, store & consultant inquiriesManage and resolve customer inquiries within their first contactOutbound calling to customers who are within the Made to Measure Window Furnishings lifecycleAction email correspondence and admin activities as directed by Team LeaderEnsure internal policies and procedures are adhered toAbout You:Excellent written and verbal communication skills and attention to detail.Strong ability to negotiate and find resolutions when facing challenges.Proactive in clarification of information and able to stay calm under pressure.Previous experience within a high volume call centre is highly regarded.Excellent phone manner with confidence.Able to work in a full-time role; weekend days available to change up your work week.Permanent Full Time role, paid under the current award rate, Private Clerks Award Level 3.Central South Melbourne location (Right across from the South Melbourne Markets).Great work-life balance through our rotating rosters.Part of a high performing, values-based team who work collaboratively to deliver an amazing customer experience.Access to an Employee Assistance Program which offers 24/7 assistance in Life, Family, Health, Work and Money support.A multi-branded discount card throughout Spotlight, Harris Scarfe and Anaconda as well as additional discounts through FlareHR.Part of a culture that rewards, including our Annual Ruben Fried National Retailer of the Year Awards.To apply, please complete our online application form and submit an up-to-date resume.When you join Spotlight, you will be joining the Spotlight Retail Group (SRG). SRG is a diverse and ever-growing business which encompasses the Harris Scarfe, Spotlight, Anaconda and Mountain Design brands.Spotlight is committed to creating a diverse environment and is proud to be an equal opportunity employer.If you would like to be a part of a team driven to achieve great results within a supportive and enjoyable environment, then we would love to hear from you!Advertised: 23 Jan 2025 AUS Eastern Daylight TimeApplications close: 20 Feb 2025 AUS Eastern Daylight TimeJoin our Made2Measure Window Furnishings business, working in our Customer Service centre in South Melbourne. Customer service experience required.Application Process:1. Update Your CVMake sure your CV is up-to-date with your latest skills and experience, and that its tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.2. ApplyYou can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.3. Attend An InterviewIf your application has been successful, we will ask you to take part in one or more of the following:Phone interviewFace-to-face interviewGroup interview.4. Reference & Police CheckAs part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.5. Job OfferCongratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on Spotlight and your responsibilities and entitlements. #J-18808-Ljbffr
Job Title
Administration Assistant