Job Title

Competitive + NFP salary packaging + extra leaveThe award-winning Arbor Sherwood Retirement Village, located in Sherwood, is a project developed by BHC Creating Liveable Communities.BHC is an independent, not-for-profit developer, owner, and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is a rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!The opportunity presents for a Village Manager Retirement based on-site at Arbor Sherwood Retirement Village to professionally manage the Village and provide an exceptional standard of personalised customer service and care for the wellness of residents.At BHC, we are big on providing a high-performing and inclusive team culture and we proactively strive to be an employer of choice, with a highly engaged and skilled workforce. The role presents at a very exciting time of growth as we work to deliver on our two strategic goals of Growing the supply of affordable housing and Supporting residents and communities to thrive.While the position is primarily based at Arbor, the incumbent may also work from Head Office in Brisbane CBD one day per week to support them being part of an inclusive broader team of 85+ staff.To support your optimal work/life balance, the role is available full or part-time (9-day fortnight or 0.8 FTE worked across 5 days p.w.).More about the RoleThe role is the focal point for BHC staff and external service providers that are engaged in order to support delivering on key objectives including:Professionally managing the Village (Arbor).Ensuring residents'' security and safety.Supporting resident wellbeing through identifying and promoting social and wellness initiatives for residents.Undertaking responsibility for overseeing the Villages financial performance, maintenance of assets, and upkeep of common area facilities and gardens.Maintaining village occupancy through sales and enquiry management.Ensuring that compliance and regulatory requirements are met, including in relation to health and safety.About YouThe role is suited to a candidate with previous Retirement Village/Aged Care industry/On-site Property Manager experience and a genuine passion for positively impacting the lives of residents.Tact, confidentiality, and impartiality where circumstances require are strengths within your personal brand.While your technical retirement village management or on-site property management skills and knowledge coupled with a highly professional yet personable approach will set you apart, to be successful in the role you are likely to also have:A strong working knowledge and understanding of the Retirement Villages Act 1999, Retirement Code of Conduct 2018, and Accreditation Standards.Demonstrated experience with administration and record keeping, basic accounting, and budgeting.A proven ability to foster solid professional relationships, and possess an inclusive, positive, and collaborative style. This is important given that the role relies on creating productive relationships and partnerships with residents, other BHC teams, and external service providers/community organisations.Strong ownership and a proven ability to work autonomously, with a focus on continuous improvement and proactive communication.The aptitude, resourcefulness, and drive to proactively acquire a working knowledge of new programs and systems as required. At least intermediate level Microsoft Office suite skills are a given (including Word, Excel, Outlook) and hands-on experience with tenancy management databases is desirable.Have a solutions-focused and professional approach to managing and resolving complaints and concerns in a timely manner.Hold a Senior First Aid Certificate or have the ability to rapidly obtain.Be approachable, empathetic, honest, patient, kind-natured, and importantly possess a sense of humour!Why join our team?At BHC, there is a strong focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation because they enjoy making a difference and are given autonomy and ownership.Staff also have access to generous salary packaging benefits to increase take-home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment, and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants, and entertainment are also available through our Flare Benefits program to help you save every day with well-known brands.Your wellbeing matters to us. You will receive access to a paid wellbeing day off each quarter per year to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support (including workshops, an EAP program for staff and their families), and a market-leading parental leave policy for both parents offering up to 14 weeks full pay in addition to government paid parental leave.Access to pro-rata long service leave is available after 7 years.We invite you to visit BHCs website to learn more about BHC.To applyPlease apply via Seek including your resume and cover letter detailing how you meet the position requirements (even if you meet most but not all, we still would love to hear from you).Please note a national police check (arranged and paid for by BHC) will be required.We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Provide an example of a relevant issue or complaint you have resolved in the past; how did you approach it and how did it turn out?If successful, how much notice will you need before being able to start with us?Please provide an indication of your annual salary expectations for the role (excluding superannuation); and whether for full-time or part-time (0.9 FTE such as a 9-day fortnight, or 0.8 FTE).BHC is a leading provider of affordable housing with a demonstrated ability to deliver innovative provision of social and affordable housing.Since incorporation in 2002, and a registered Tier 1 Community Housing Provider (CHP), BHC has a well-earned reputation as a solid and reliable organisation, built through effective working relationships and a personalised approach to customer service.Our core business is housing and asset management of our wholly owned 1,500 affordable housing properties. In addition, our experienced team have undertaken property development and project management to create a number of award-winning homes for Queenslanders from all walks of life.We pride ourselves on working in close partnership with local communities, service providers, charities, and government to provide homes that are secure and affordable. #J-18808-Ljbffr